Senior Commercial Card Technical Support Specialist

Required Education: High School Diploma or equivalent

Required Skills: Experience supporting commercial/corporate card, treasury management, banking, payments, or financial services clients in a technical support or client-service environment.3+ years supporting high-value commercial card clients, resolving complex technical/service issues while managing sensitive client relationships. Hands-on experience with commercial card implementations, post-implementation support, client onboarding, or system/service adoption. Proven ability to research, troubleshoot, and independently resolve complex client and internal-partner issues involving card products, systems, transactions, or reporting.

Overview: At Client, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers. Senior Commercial Card Technical Support Specialist:

• Researches and resolves more complex technical issues for internal partners and high value clients
• Monitors internal e-mail boxes for incoming research requests
• Assists clients with post – implementation training needs
• Provides periodic updates to internal partners to ensure clients are optimizing card services
• Fulfills reporting and other support duties as necessary to deliver results to our clients and partners