Director, AI-Powered Enterprise Service Experience

S&P Global, Inc. is seeking a Director – Enterprise Service Experience in Princeton, NJ. The role leads strategy, design, and execution of a next‑gen service model delivering end-to-end support and fulfillment for employees, with a hybrid onsite model (2 days/week). The candidate will drive proactive, predictive, and highly automated service operations, ensuring reliability, responsiveness, and top-tier user satisfaction across the enterprise workforce.