General Manager

Duties and Responsibilities: Duties and responsibilities for this role include but are not limited to financial oversight, sales and Business development, customer relationship management, operational management, health and safety, certification, and compliance management. A more detailed overview is listed below. Profit & Loss (P&L) Management:

• Interpret P&L statements for business insights.
• Prepare and manage annual budgets, monitor monthly financial performance against budgetary expectations.
• Sales & Marketing:
• Direct the company’s sales and marketing strategies.
• Prepare sales forecasts and set performance objectives.
• Continuously monitor and analyze market trends and competitor activity.
• Customer Support:
• Establish and maintain high customer service standards.
• Create a feedback mechanism for customer reviews and act upon it for service improvements.
• Facility and Equipment Maintenance:
• Ensure facility cleanliness, safety, and perform periodic inspections.
• Supervise preventive maintenance and repairs to optimize operational efficiency.
• Employee Training Qualification & Certification:
• Design, develop, implement, and oversee NDT certification program.
• Providing Formal Training in various NDT Methods and administering examinations for those methods to employees.
• Perform periodic employee proficiency reviews and provide feedback.
• ASNT NDT Level 3 Certification: Achieve and maintain Level 3 NDT certifications from American Society of Nondestructive Testing (ASNT) in the following methods:

MT: Magnetic Particle TestingPT – Penetrant TestingRT – Radiography (X-Ray)ET – Eddy Current TestingUT – Ultrasonic TestingVT – Visual TestingGPR – Ground Penetrating Radar Environment, Health, and Safety (EH&S):Conduct routine safety audits and inspections. Develop or update safety protocols, hazard prevention measures, and emergency response plans. Certifications & Compliance: Maintain accurate records for all quality certifications. Prepare compliance documentation and reports for internal reviews and regulatory submissions. Strategic Management & Leadership: Develop and implement the company’s strategic plan. Lead cross-functional teams to achieve strategic goals and objectives. Reporting: Compile monthly, quarterly, and annual reports on performance metrics, financials, and strategic initiatives. Maintain transparent communication with the parent company, Sintavia LLC.

Educational Requirements: Bachelor’s degree in business administration or management, engineering, or a related field is strongly preferred. Skills and Competencies:

• Leadership and team management skills
• Strategic thinking and analytical skills
• Excellent written and verbal communication abilities

Experience: Minimum of 5 years of managerial experience, with a preference for experience in the NDT or a similar industry.

Physical Requirements: Ability to travel to field services and client locations, as needed. WHY QC LABORATORIES:We offer a comprehensive compensation and benefits package and the tools you will need to be successful, including:

• Medical, dental, and vision plans
• Paid holiday, sick and PTOPaid life insurance 401(K) retirement plan
• We provide a safe, fun, exciting and collaborative workplace, where growth and advancement opportunities abound.
• QC Laboratories, Inc. is an equal opportunity employer and a drug free workplace.