Manager, Customer Success – Enterprise & Strategic
search partner groupAustin, TX
$150,000 per year
APPLY (opens in a new tab)Manager, Customer Success – Enterprise & Strategic
search partner groupAustin, TXManager L7
APPLY NOW (opens in a new tab)$150,000 per year
Manager, Customer Success – Enterprise & Strategic
Location: Austin, TX
Compensation:
$150,000–$180,000 OTEAbout the Opportunity
We are seeking an experienced Customer Success leaderto manage a team of approximately8–10 Enterprise and Strategic Customer Success Managersfor a growing B2B technology organization. This is a hands-on leadership role for someone who knows how todevelop high-performing CSM teams, drive customer retention and renewals, strengthen enterprise relationships, and build scalable Customer Success processes. The organization is continuing to evolve, making this an excellent opportunity for a leader who enjoys building, improving, and creating structure rather than simply inheriting established processes.
What You’ll Do:
- Lead, coach, and develop a team ofEnterprise and Strategic Customer Success Managers
- Drive customerretention, renewals, adoption, value realization, and overall account health
- Develop proactive retention and renewal strategies for complex enterprise accounts
- Establish and monitor key performance metrics, includingGRR, NRR, ARR, renewal rates, and customer health
- Coach team members on customer engagement, risk mitigation, Success Plans, and executive-level relationships
- Manage performance, including developing high performers and addressing underperformance
- Help build and improve
- Customer Success processes, playbooks, and operating practices
- Partner closely with Sales, Renewals, Product, and Support on account strategy, escalations, and customer needs
- Build strong relationships with senior customer stakeholders, including VP and C-level executives
- What We're Looking For3–5+ years of people-management experience, ideally directly managing Customer Success Managers
- Strong Customer Success experience withinB2B SaaS or enterprise software
- Experience supporting
- Enterprise and/or Strategic customers
- Proven success drivingcustomer retention and renewals
- Strong understanding ofGRR, NRR, ARR, customer health, and SaaS account economics
- Experience coaching and developing teams and effectively managing performance
- Strong understanding of the customer buying cycle and proactive renewal planning
- Experience working with senior executives and complex enterprise customers
- Ahands-on, resourceful, and "scrappy" leadership stylewith the ability to operate effectively in an evolving environment
- Highly Preferred
- Experience leading customers through anon-premises-to-SaaS transformation
- Background inidentity security, cybersecurity, data management, enterprise infrastructure, or the Microsoft ecosystem
- Experience building or improving Customer Success processes and playbooks
- Experience with Customer Success platforms and CRM technologies such asGainsight, Gong, Aviso, and Salesforce
Location
Candidates located inAustin, TXwho can work onsite are strongly preferred. Exceptional Austin candidates requiring some onsite flexibility may also be considered. Qualified Dallas/Fort Worth candidatesmay be considered for a remote arrangement with approximatelymonthly travel to Austin .Compensation
The anticipated compensation range is$150,000–$180,000 OTE, with an approximate 80% base / 20% variablestructure. Variable compensation is tied to team retention performance. Why This Opportunity?
This is an opportunity to join a growing Customer Success organization during an important stage of its development. You'll have the ability toshape processes, develop the team, influence retention strategy, and help enterprise customers navigate significant technology transformation .Applicants must be legally authorized to work in the United States without employer sponsorship now or in the future.
Matching similar jobs
Level
Manager L7
Salary
$150,000 per year
Location
Austin, TX
Occupation
Sales Managers
Industry
Software Publishers
Posted
today