Job Description Are you a hospitality professional who loves creating memorable guest experiences and leading a great team? We're seeking an energetic, hands-on Hotel Front Office Manager to oversee daily front desk and café/bar operations while ensuring exceptional guest service. The ideal candidate has at least one year of hospitality experience, strong leadership skills, and a passion for creating a welcoming atmosphere. If you thrive in a fast-paced environment, enjoy wearing multiple hats, and love making guests feel at home, we'd love to meet you! Apply today!
Compensation: $65,000 - $75,000 yearly
Responsibilities:
Lead daily front office and café/bar operations, ensuring efficient service and exceptional guest experiences.
Manage guest relations and service recovery, proactively resolving concerns and turning challenges into positive guest experiences.
Supervise, coach, and develop front office and café/bar team members through ongoing training, feedback, and performance management.
Maintain open, consistent communication with department heads to ensure seamless operations and a collaborative team environment.
Identify and implement opportunities to streamline processes, improve efficiency, and elevate the overall guest experience.
Monitor guest feedback, service standards, occupancy reports, and operational performance to drive continuous improvement.
Assist with staffing, scheduling, inventory, and departmental budgets while maintaining hotel policies and brand standards.
Qualifications:
Minimum of 1–2 years of hospitality experience, preferably in front office operations or a supervisory role.
Strong leadership and interpersonal skills with a hands-on, team-oriented management style.
Passion for hospitality with proven ability to deliver outstanding guest service and effectively manage guest concerns.
Excellent communication, problem-solving, organizational, and multitasking skills.
Ability to thrive in a fast-paced environment, adapt to changing priorities, and take initiative.
Comfortable overseeing both front desk and small café/bar operations; food and beverage experience is a plus.
Proficiency with hotel property management systems (PMS), Microsoft Office, and general hotel operations preferred.
High school diploma or GED required; hospitality or business-related education is a plus.
About Company:
Style meets sustainability at Hotel Felix, Chicago's first LEED Silver-certified boutique hotel. Located in the heart of vibrant River North, just steps from the Magnificent Mile, our historic four-star hotel blends modern comfort and design with eco-friendly hospitality. From our welcoming atmosphere to our commitment to sustainability, we take pride in creating memorable guest experiences while fostering a positive, team-oriented workplace!
At Hotel Felix, we value our team and offer competitive benefits that support your well-being, work-life balance, and career growth.
Health & Wellness: Up to 90% employer-paid medical coverage, HSA, EAP, & Pet Insurance
Time Off & Travel: 7 paid holidays and employee hotel discounts
Rewards & Recognition: Referral bonuses and employee incentive programs
Commuter Perks: Commuter assistance & discounted parking
Professional Growth: Training, development opportunities, & Duolingo Super membership
Grow your career with a team that values and celebrates you!
