The Consulting Manager – Payroll Services leads client engagements that assess, transition, and optimize payroll operations for Clients looking to transform their internal payroll operations or to prepare for an outsourcing service delivery model. This role serves as a trusted advisor to organizations to establish compliant, efficient, and scalable payroll service delivery across multi-state and complex environments. The manager oversees payroll assessments, operating model design, transition and implementation activities—bridging consulting strategy with operational execution. This position plays a critical role in delivering measurable value, strengthening client relationships, and advancing the growth of the managed payroll practice.Key Responsibilities Define future-state payroll operating models, including roles/responsibilities, SLAs, KPIs, and escalation frameworks. Drive automation, error reduction, cycle-time improvement, and employee experience enhancements. Qualifications 6+ years of experience in payroll consulting, payroll operations, or payroll managed services. Demonstrated experience leading payroll outsourcing transitions or payroll system implementations. Strong knowledge of U.S. payroll tax, wage and hour regulations, and compliance controls Ability to translate operational challenges into scalable solutions. Experience within a consulting firm or managed services provider. Familiarity with major payroll and HRIS platforms (Workday, ADP, Dayforce, UKG, SAP, Oracle, etc.).Experience designing SLAs, KPIs, and governance frameworks for outsourced services. Knowledge of Canada or other global payroll tax, wage and hour regulations, and compliance controls.Core Competencies
