Switchboard Operator

GENERAL SUMMARY Works under the supervision of the Lead Switchboard Operator and Telecommunications Manager. The Switchboard Operator's primary job function is to operate a switchboard console, directing calls to and from the appropriate staff and/or departments. The Switchboard Operators also handle both inside and outside codes by notifying the appropriate staff using tools such as overhead paging and the mass notification application and the Switchboard Operators provide Answering Services for SOMC’s Physician based practices and various other departments. Performs other duties as assigned.

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Operates Switchboard Console and directs calls to the appropriate departments. Performs dispatching of routine and stat requests to ensure that incidents of incomplete or incorrect information do not occur. Monitors all alarm systems and initiates codes as instructed. Provides general hospital information to the public as requested. Performs Answering Services duties for various departments and offices as instructed. Performs other duties as assigned. Why SOMC? You Care for Our Patients, We Care for You At Southern Ohio Medical Center, our mission is to make a difference in the community we serve. We're committed to delivering exceptional care and that starts with our team members. When you join SOMC, you're not just starting a job. You're joining a mission. Competitive pay with quarterly market analysis Performance-based annual increase and bonus eligibility Up to 4% employer contributions to retirement plans (403(b) and Cash Balance Pension) Comprehensive medical, dental, and vision coverage* Medical and dependent care flexible spending accounts* Earned Wage Access - get paid before payday Paid Time Off bank with 3 annual sick days Life insurance and disability coverage* Tuition and certification assistance Club LC - discounted/free gym membership Employee discount and payroll deduct programs And many other benefit offerings! *Available only to Full-Time and/or Part-Time Employees Compensation & benefit eligibility is determined by employment status, position type, and hours worked. Offerings are subject to change and governed by SOMC's current plan documents and policies. Specific details will be reviewed upon hire as part of the onboarding process. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position in accordance with applicable law. A full job description is available upon request. Southern Ohio Medical Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity, or expression, genetic information, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status or any other basis under the law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.