Vice President / Client Service Manager IIIJoin JPMorgan Chase's North American Cash Equities Client Services team (JPMorgan Securities LLC), the primary point of contact for Institutional Asset Managers and Hedge Funds executing with our global equity trading desks. As a Vice President / Client Service Manager III, you will lead a high-performing client service team responsible for monitoring the successful transmission of client equity trades from trade booking through allocation, confirmation, settlement, and post-settlement controls. You will combine deep understanding of equity markets and the trade lifecycle with exceptional client service, strong control discipline, and a continuous improvement mindset. You will partner closely with Sales Traders, Clients, Service Providers, Operations, Technology, and Control Management to resolve complex breaks, minimize fails and operational risk, and modernize workflows through data, automation, and process excellence.
Job Responsibilities:
Lead and develop a client service team supporting institutional Cash Equities clients, ensuring a consistent, high-quality, "first call" client experience and timely resolution of trade-related inquiries and escalations. Own day-to-day oversight of the equity trade lifecycle (trade capture/booking, allocations, confirmations, matching, settlement, and post-settlement), ensuring breaks are identified early and resolved with strong root-cause discipline. Drive best-in-class allocation support (including accuracy, timeliness, and exception management), partnering with Sales Trading and clients to improve allocation quality and reduce downstream operational friction. Manage and enhance daily controls (control reports, exception queues, break management routines, fails metrics), ensuring issues are escalated appropriately and remediation is tracked to closure. Lead fails management strategy (break resolution, trade repair, preventative action plans) and champion straight-through processing improvements to reduce manual touchpoints and operational risk. Leverage data and analytics to identify trends (recurring breaks, client behaviors, process bottlenecks), quantify impact, and prioritize improvements that enhance client outcomes and operational efficiency. Partner with Technology and stakeholders to deliver process automation and workflow enhancements; define requirements, support testing, and ensure changes improve control posture and client experience. Foster strong internal partnerships across Sales Trading, Operations, Control Management, Compliance/Risk (as applicable), and external service providers to deliver timely outcomes and influence effective change. Act as a senior escalation point for complex client and operational issues, applying advanced conflict management and stakeholder influence to drive resolution while protecting client relationships and firm standards.
Required Qualifications, Capabilities, and Skills:
Significant experience in Cash Equities middle office / client services / trade support with strong working knowledge of the equity trade lifecycle, including allocations and settlement-related processes. Demonstrated ability to lead teams in a high-volume, deadline-driven environment, with a focus on quality, accuracy, and client outcomes. Proven track record of exceptional client service, including managing escalations, resolving complex issues, and strengthening institutional client relationships. Strong understanding of operational risk and controls within an equities processing environment; experience running control routines, exception management, and break/fails resolution. Strong analytical and problem-solving skills, including the ability to perform root-cause analysis and implement durable fixes to prevent recurrence. Excellent communication and interpersonal skills, with the ability to influence across Sales Trading, Operations, Technology, and external counterparties. Strong digital literacy and ability to identify and drive process improvements through data, automation, and workflow modernization.
Preferred Qualifications, Capabilities, and Skills:
Extensive experience supporting Institutional Asset Managers and/or Hedge Funds in equities middle office / client services, with exposure to global market nuances and settlement risk considerations. Experience driving measurable reductions in fails, breaks, or manual processing through process redesign, control enhancements, and/or automation. Familiarity with common equities processing workflows and dependencies (allocations, confirmations/matching, settlement instructions, exception queues, service provider interactions).Experience mentoring and developing talent, building a performance culture, and leading change initiatives across teams. Ability to apply cultural intelligence when engaging with a diverse client base and global internal stakeholders. Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.
About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team:
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
