Job Description
Position Title: Service Manager
Location: McNabb, IL
Industry: Powersports / Motorsports Service
About the Role:
We are seeking a hands-on Service Manager to lead our powersports service department. This role is ideal for an experienced lead technician or service manager who excels at mentoring technicians, streamlining shop workflow, and delivering an exceptional customer experience.
Key Responsibilities:- Team Leadership & Operations
- Lead, train, and mentor service technicians to build a high-performing team
- Manage shop scheduling, daily workflow, and repair turnaround times
- Oversee quality control, ensuring repairs meet manufacturer and warranty standards
- Enforce safety practices, shop organization, and equipment maintenance
- Technical & Customer Management
- Serve as the primary customer point of contact for service updates and technical issues
- Utilize Commander CRM for shop workflow, repair tracking, and service estimates
Qualifications:- Experience as a Service Manager or similar role
- Proven team management and shop scheduling skills
- Strong communication skills for customer interaction and estimating
- Familiarity with dealer management systems (Commander preferred)
What Success Looks Like:- High technician efficiency and productivity
- Fast turnarounds with minimal warranty re-works
- High customer satisfaction and strong team morale
- Compensation$26 – $30 per hour (depending on experience)
- Performance incentives possible
- Paid time off
Career growth opportunities\nCompany DescriptionWe carry the latest and greatest in Arctic Cat Atv's side by sides, and snowmobiles, CFMoto Atv's and Side by Sides, Madjax X-Series LSV golf carts, ICON golf carts, Husqvarna and Grasshopper mowers, Handheld landscape equipment,. We also sell and service used golf carts and customize golf carts to our customers needs. We are a small company that continues to grow year after year.
Company Description:
We carry the latest and greatest in Arctic Cat Atv's side by sides, and snowmobiles, CFMoto Atv's and Side by Sides, Madjax X-Series LSV golf carts, ICON golf carts, Husqvarna and Grasshopper mowers, Handheld landscape equipment,. We also sell and service used golf carts and customize golf carts to our customers needs. We are a small company that continues to grow year after year.
