Job Title Technical Program Support Duties Help Technical Program Support Processes FAA issued airman certificates such as ground instructor, flight instructor, mechanic, repairman, and flight engineer. Interviews applicants to determine qualifications for non-complex certificates. Processes FAA authorizations such as inspection authorization, aircrew program designee, and aerobatic competency. Processes FAA issued operator and air agency certificates such as air carrier, repair stations, and approved schools. Examines applications and supporting documents for completeness, consistency of information, and assures correctness, if required. Responsible for processing temporary airman certification files for certificates issued by designated examiners. Examines applications and supporting documents for completeness, consistency of information, and fulfillment of Federal Aviation Regulations (FAR) requirements. Supports the Designated Written Test Examiner (DWTE) program by providing orientation and training of new examiners, providing required annual and periodic training as necessary. Conducts FAA written examinations by assembling and distributing test materials, and following up to ensure corrective action is taken if necessary. Correspondence and Reports Researches, writes, and types non-technical and routine technical correspondence. Responsible for maintaining correspondence control and suspense files. Reviews outgoing correspondence for grammatical accuracy, procedural agreement, aircraft technical manuals and factual inconsistencies, attachments, enclosures, dates, and signatures. General Office Support Responsible for assigned administrative and technical files such as certificated operator and designee case files in accordance with agency directives. Determines need for new files, initiates action to create files, prepares file folders, dividers, and labels. Maintains administrative/technical library with includes orders, notices, Federal Aviation Regulations (FARs), Master Minimum Equipment Lists (MMELs), aircraft technical manuals and advisory circulars, etc. Assures that charts and office logs are kept current. Coordinates organizations schedule with regard to inspectors schedules, flight checks, exams, itineraries and coordinates supervisors appointment schedule. Prepares time and attendance forms for organization personnel, maintain supporting documentation, and submit to appropriate payroll office. Communication Receives incoming telephone calls, answers inquiries, and directs incoming calls appropriately. Interacts with the public and other FAA offices. Assists visitors, determines needs and provides information or refers as appropriate. Automation Program Support Assembles and enters information into various automated programs (such as Program Tracking and Reporting Subsystems (PTRS), Operations Specifications Subsystems (OPSS), Vital Information Subsystem (VIS), and Enforcement Information System (EIS)) and retrieves, prints, and reviews output. Retrieves data concerning airmen records, certificates, violation histories and aircraft registrations for National Data Base (NDB) and EIS database systems. Generates reports such as inspector planned activity, quarterly work program accomplishment report, quarterly NPG report, and inspector open items. Administrative Program Support Surveys organization to which assigned in order to ensure adherence to administrative procedures that are outlined in agency directives. Examines current procedures and practices and recommends or implements changes. Instructs organization personnel (including new employees) on proper administrative procedures. Reviews program participants medical and flight check currency records and advises supervisor of program participants status. Fiscal Program Support Manages cuff records in REGIS or equivalent management system providing tracking and validation support of funds for employee travel. Duties listed above are at the FG-7 level.
