Benefits Services Specialist

About the Role: As a Benefit Services Specialist, you will serve as the primary point of contact for our TotalSource clients and our internal service and business partners related to the processing, guidance, and governance of all TotalSource Health and Welfare plan administration services and benefit programs. The TotalSource Health and Welfare plan is a robust offering with a full array of national and regional plan and carrier choices providing Medical, Dental, Vision, Disability, FSA/HSA/OCB, and voluntary benefit programs that support a client's ability to attract and retain talent.

Benefits: Administration You will administer, manage and/or govern a variety of benefit plans on a day‐to‐day basis through processing of various transactions and events within and potentially outside of the TotalSource systems, including but not limited to pending enrollments, dependent verification, new hire, life and termination events, and annual open enrollment processing. You will partner with back‐office teams to coordinate transaction processing, audits, and ad‐hoc or regular deliverables. You will perform various data integrity and enrollment/eligibility audits and research and resolve issues identified through those routine audits. You will review, maintain, and modify standard operating and client operating processes and procedures for benefits administration. You will identify opportunities for potential improvement in enrollments and benefits administration and make recommendations to management and peers. You will manage and monitor data flow and integration, including carrier connections, payroll, and/or process manual carrier updates. You will work in conjunction with various team members to resolve errors and issues in a timely and accurate manner and transcript programmatic issues to appropriate team members, carriers, or Human Resource Business Partners (HRBPs), as appropriate. You will provide tier 2 client and internal business partner service support. You will communicate and execute benefit policy changes as necessary. You will research and resolve complex client benefit problems and questions and coordinate with other TotalSource associates. You will work with benefit providers to support client benefits administration and resolve eligibility issues. Service and Product Support You will provide service support related to the administration of health and welfare benefit programs to the client and internal business partners and service team via phone, CRM, email, or in person, regarding standard or client operating procedure, best practice/business process, the resolution of participant benefit plan, insurance provider and/or other client problems. You will coordinate communication with appropriate HR or Benefits associates, internal business partners, or carrier resources to expedite responses to critical process, operating, client, or participant situations. You will utilize your benefits/product/process experience to identify issues, troubleshoot client or service team problems, and assist with a resolution. This would include but not be limited to issues related to participant coverage, administrative processes, compliance, carrier connections, payroll, and TotalSource systems functionality. You will continually upgrade your knowledge and skill base relating to health and welfare benefit programs, including compliance, standard operating procedures, administrative practices and processes, and other benefit products, as applicable, to increase proficiency in a support capacity. You may champion and/or assist in assessing regulatory changes and process impact, process improvement, or other service application rollouts and service training. You will act as a liaison between the client, HRBP, CRE, ACA COE, and the carriers to explain benefits‐related processes. You will partner with various team members to coordinate and execute Annual Enrollment process for clients. You will assist in analyzing plan and service requirements used in transitioning a client to service from implementation and ensure system configuration, standards, and client operating procedures, process guides, checklists, and knowledge base are accurate and complete. Leadership You will mentor all levels of service associates and provide instruction and guidance on health and welfare benefit programs, administrative processes and procedures, compliance‐related questions or issues, troubleshooting system issues, and soft skill development. You will work with newly hired associates as a coach and identify training needs. You will develop, coordinate, and may deliver training or booster classes to all levels. Client/Employee/Vendor Relations You will act as the primary point of contact for clients, internal business partners, and HRBP/CRE/GM related to benefits administration best practices, transaction processing, compliance standards and client operating procedures, and responding to inquiries and resolving issues. You will proactively work to identify problems and offer solutions to improve the internal operation and administration of the plans. You will respond to complex client issues and escalations to ensure that support rendered meets or exceeds the client's needs to ensure client satisfaction. You will work with the various TotalSource service providers to identify and resolve issues and take a proactive approach to establish systematic processes and procedures to reduce or eliminate errors. You will develop and implement the workflow (both manual and electronic) to ensure that the transactions are accurately processed by TotalSource service providers such as Section 125/FSA, COBRA, 401(k), etc. Required

Qualifications: 2+ years working in a Customer Service environment – ideally in employee benefits and/or HR administration or related field. College degree is great but not required. Other acceptable experiences include: experience noted above, or military experience.

Preferred Qualifications: SHRM, PHR, or GBA/CEBS certifications.

What we offer: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast‐paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best‐in‐class benefits start on Day1 because healthy associates are happy ones. Focus on your mental health and well‐being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company‐paid time off for volunteering for causes you care about. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Ready to #MakeYourMark? Apply now! Apply today!