Collision Customer Service RepresentativeAM Palatine - Palatine, IL 60074 Salary Range $15.00 - $20.00 Hourly
Overview:
We are an established independent Toyota and Lexus focused collision repair facility in the Chicagoland area.
Description:
The role of a CSR is to be a single point of contact to customers whose vehicles have been scheduled to be processed through the collision center.
Qualifications
Responsibilities include:- Greet customers initially.
- Obtain authorization and explain the repair plan process
- Facilitate the rental car process.
- Inspect vehicle with the customer, identify claim-related and unrelated damages.
- Communicate with customer after repair planning is complete, such as expected completion date, email estimate to customer when appropriate.
- Update customer with status, when appropriate
- Contact customer when repairs are complete and set up pickup time/date.
- Collect payments, explain Customer survey's.
- Keep work station tidy and professional.
- Multi-Lingual is a plus.
- This is a full time position.
Job Type: Full-time
Benefits:- 401(k)401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Experience: Customer service: 1 year (Preferred)
Language: Spanish (Preferred)
Polish (Preferred)
Work Location: In person
