Job Title Contact constituents/complainants to discuss the details of the complaints that are filed. Provide any resources or referrals, as appropriate. And a written correspondence to the complainant once approved by the supervisor. Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system. Required/Desired SkillsSkill - Required/Desired - Amount - of Experience Ability to speak and understand English - Required - 0High school diploma - Required - 0Excellent written and oral communication with the public - Required - 0Ability to read and interpret Florida State Statues - Required - 1 - YearsExperience working with the public in a professional work environment - Required - 3 - YearsExperience working with the public and analyzing complaints - Required - 1 - YearsExperience using Versa - Highly desired - 0Experience using OnBase system - Highly desired - 0Bachelors Degree - Highly desired - 0
