Position: Dedicated Customer Care Representative
Manager: Key Account Manager
Relay Express is seeking a versatile and motivated individual to join our team as a Customer Service Specialist. In this role, you will play a pivotal part in delivering exceptional customer service experiences while supporting dedicated accounts to drive business growth. This position requires a proactive approach, strong communication skills, and the ability to thrive in a fast-paced environment.
Responsibilities:
Respond promptly to customer inquiries and requests via phone, email, and online portal. - Communicate with the sales/management regarding service issues/missed opportunities. - Resolve customer complaints and issues professionally and efficiently. - Coordinate with operations to ensure smooth and timely delivery services. - Process orders, track deliveries, and manage invoicing accurately. - Prepare regular reports on sales performance, customer feedback, and service metrics. - Assist in preparing quotes, proposals, and contracts for potential business. - Follow up on sales leads generated through various channels. - Maintain relationships with assigned customers/prospects to ensure customer satisfaction. - Build and maintain strong relationships with existing and potential customers. - Proactively engage with customers to understand their needs and preferences. - Support sales initiatives aimed at upselling and cross-selling services.
Core Responsibilities:- Support sales initiatives through research, data analysis, meeting prep.· Answer all emails and questions related to service daily.· Compile SOPs for training purposes for assigned dedicated accounts· Other duties as assigned. Experience and skill requirements:· Previous Customer Care experience and/or account management a plus.· Ability to build strong relationships with key decision makers.· Excellent interpersonal and active listening skills.· Strong troubleshooting and follow-up skills.· Excellent written and oral communication skills. · Must be articulate, motivated, organized and a strong team player.·
Hours: 7:00-3:30 M-F·
Hourly pay $20-$22 hour to start·
Office Location: Fairfield, OH·
Benefits:- Medical Benefits after 60 days. Premium paid at 75%Life & AD&D Insurance after 60 days
- Dental and Vision Insurance after 60 days 401k Profit Share with company match after 1 year
- Paid time-off based on employee handbook: 1 week at 6 months, 1 week at 1 year
