General Manager
ga rogers associatesRiverhead, NY
Our client is seeking a dynamic General Manager to lead a premier marina and boatyard operation near Long Island, New York. This is an exceptional opportunity for a hospitality-minded operator to oversee a multifaceted waterfront business serving an affluent and highly discerning customer base. The organization combines luxury marina services, marine maintenance, storage, fuel operations, and customer amenities into a high-touch, service-driven environment where operational excellence and customer experience are equally critical to success. The ideal candidate will bring a strong blend of commercial leadership, operational discipline, financial acumen, and relationship management experience. This leader will be responsible for driving business performance, elevating service standards, developing high-performing teams, and ensuring seamless day-to-day operations across all facets of the property.
Key Responsibilities:
- Provide strategic and operational leadership for all marina, boatyard, marine service, storage, fuel dock, and customer-facing operations
- Maintain full P&L accountability including budgeting, forecasting, capital planning, and long-term business strategy
- Drive revenue growth, profitability, customer retention, and operational efficiency across multiple revenue streams
- Analyze operational and financial performance metrics to identify opportunities for improvement and business optimization
- Lead and develop cross-functional teams across marine operations, service, yard operations, dock staff, and administrative functions
- Create and refine operational workflows to improve technician productivity, yard utilization, scheduling efficiency, and service turnaround times
- Champion a culture of accountability, professionalism, safety, and continuous improvement throughout the organization
- Oversee marina infrastructure, maintenance planning, equipment utilization, and facility improvement initiatives
- Ensure compliance with all environmental, safety, insurance, and regulatory requirements
- Deliver a luxury-level customer experience by proactively managing client relationships and resolving escalated customer matters with professionalism and urgency
- Serve as a visible leader within the boating and waterfront community, building relationships with yacht owners, captains, vendors, yacht clubs, and local stakeholders
- Partner with marketing and leadership teams to strengthen brand positioning, customer engagement, and market presence
- Support succession planning, employee development, recruiting, and retention initiatives across the operation
- Maintain strong emergency preparedness, incident response, and risk management protocols
Qualifications:
- 7+ years of leadership experience within marina operations, marine services or similarly service-intensive environments
- Proven experience leading complex operational businesses with full financial and operational accountability
- Strong P&L management experience with demonstrated success driving growth while maintaining operational discipline
- Experience managing large, cross-functional teams in operationally intensive settings
- Strong understanding of customer service excellence, infrastructure operations, and service delivery management
- Ability to thrive in a fast-paced, hands-on leadership environment
- Exceptional communication and relationship-building skills with the ability to interact confidently with high-net-worth clientele and executive stakeholders
- Strong operational problem-solving skills with a proactive and solutions-oriented mindset
- Experience implementing operational systems, service processes, and workflow improvements preferred
- Passion for hospitality, waterfront operations, luxury service, or marine environments strongly preferred
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Level
Director L8
Location
Riverhead, NY
Occupation
General and Operations Managers
Industry
Marinas
Posted
7 days ago