Accenture Flex Network Support Engineer Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
Provide L2 network support for SD-WAN, LAN, Wireless APs, and Cisco/Arista switches across HQ, branch offices, and manufacturing plant sites.
Troubleshoot and resolve network incidents escalated from L1/helpdesk — including connectivity drops, slow performance, VLAN misconfigurations, and AP issues.
Monitor network health using available tools and respond promptly to alerts or outages affecting production or office environments.
Perform basic configuration tasks on Cisco and Arista switches — VLANs, port settings, spanning tree, and trunk/access port adjustments.
Support and maintain Wireless Access Points — managing connectivity, signal issues, AP reboots, and coordination with wireless controllers.
Assist with SD-WAN edge device support — basic troubleshooting of WAN links, failover validation, and escalating complex issues to L3 or vendor support.
Coordinate with ISPs for circuit issues, outage reporting, and ticket follow-ups.
Conduct regular site visits to HQ, nearby offices, and plant locations to perform hands-on network checks and hardware replacements.
Maintain accurate documentation of network issues, changes, and site-specific configurations.
Support onboarding of new network hardware at plant/office expansions under L3 guidance.
This is a fully onsite role based primarily at the client's Hershey, PA headquarters. Regular travel to nearby office locations and manufacturing plants is expected as part of the role. Candidates must be comfortable working in both office settings and light industrial/plant floor environments. Occasional off-hours availability may be needed during outages or planned maintenance windows.
Basic Qualifications:
A minimum of 5 years of hands-on network support experience in a corporate or manufacturing environment.
A minimum of 5 years of experience with Cisco and/or Arista switches — VLANs, port configuration, STP basics.
A minimum of 5 years of experience with Wireless Access Points (Cisco, Meraki, Aruba, or equivalent) — connectivity issues, controller checks, AP replacements.
A minimum of 1 year of experience with SD-WAN concepts and basic troubleshooting (VeloCloud, Meraki, Viptela, or similar).A minimum of 1 year of experience with LAN fundamentals — IP addressing, subnetting, DHCP, DNS, and basic routing.
High School Diploma or GED
Preferred Qualifications:
Familiarity with ticketing systems and following ITSM/change management processes.
Ability to read basic network diagrams and escalate appropriately to L3 engineers.
Cisco CCNA certification or equivalent knowledge (preferred but not required).Prior experience working in a manufacturing or industrial network environment.
Basic familiarity with network monitoring tools (PRTG, SolarWinds, Meraki Dashboard, or similar).Exposure to OT/IT network environments or plant floor networking is a plus.
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/13/2026.
