Luxury Property Operations Manager

Love beautiful High Country homes, happy guests, and fixing problems before anyone notices them? Let’s talk! Quick brag: we launched NC Cabin Rentals in August 2025. A year later we’re at 80+ homes, 1000+ guest stays, and a 4.97-star average rating. This fall, Airbnb flew the top 200 pro hosts in North America to its Pro Host Summit and named us #1 in North America for growth and top 5 for guest quality out of about 70,000 professional hosts. How did we get here? An obsessive focus on 5-star hospitality, data-driven revenue, and elite owner service. We’re not slowing down. New homes come on board every month, our team keeps growing, and we’re looking for our next Luxury Property Operations Manager to run with us. Total annual earning potential: $54,000–$77,000.Fair Warning: This Isn’t a 9-to-5We work hard and play hard. This is a fast-paced, always-moving job. One minute you’re inspecting a cabin before a 4pm check-in, the next you’re rescuing a guest from a stubborn smart lock, and by the end of the day you’ve helped launch a brand-new home. No two days are the same, and nobody here is watching the clock in a cubicle. When we win, we celebrate, and lately we’ve been winning a lot. If you want predictable and quiet, we’re probably not your people. If you want energy, momentum, and a team that gets stuff done (and has fun doing it), welcome home. What You’ll Actually DoThe White Glove Inspector. You walk into a freshly cleaned cabin and immediately spot the hair on the pillow, the remote hiding under the couch, and the bulb that just gave up. You’re not checking boxes. You’re the last line of defense before a guest walks in. Keeper of the NCCR Standard. S’mores kits placed just right, linens crisp, hot tub ready. Every home, every stay. The Hero. Smart lock jammed? Hot tub won’t heat? Guest can’t find the coffee filters? You show up, fix it, and turn a “hmm” into a 5-star review. Human, Not a Robot. You talk to guests like a real person: warm, fast and enthusiastic. No AI-robot replies, ever. Home Whisperer. You work with our cleaners, hot tub techs and vendors to keep every home in top shape, all tracked in Breezeway. New Home Launch Crew. You help bring new homes online with walkthroughs, setup, photo shoots and go-live. We usually launch within 48 hours of photos landing, so things move fast. You Might Be Our Person If…You’re obsessively detailed. You straighten crooked picture frames in other people’s houses. If you’d walk past a piece of trash without picking it up, this isn’t for you. You have a No B.S. work ethic. When things go wrong, you don’t crumble. You solve them. You’re tech-fast. You pick up a new app in 10 minutes, not 10 days. We’ll teach you Hospitable, Breezeway and Point Central. We use AI tools every day, so if you already play with them, bonus points. You get hospitality. It happens on weekends and holidays, and you’re cool with that. You’re local and mobile. You know the High Country and have a ride that can handle it in January. You think on your feet. We value the discipline a degree builds, but we don’t care what you majored in.