24/7 Emergency Response Center Supervisor

Southern Company Gas seeks an Emergency Response Supervisor to lead a multi-jurisdictional team supporting four states. This role drives safe, efficient, and reliable call center operations in a high-volume environment serving over 2 million customers. You will supervise 15+ hourly union employees, ensure regulatory compliance, and manage performance against KPIs. The position requires strong leadership, decision-making, and timely communication with employees, leadership, customers, and