Crew LeadThe Crew Lead has the primary responsibility for managing shifts and conveying the Caf Lola culture to his/her Crewmembers and guests. He/she should be a creative team player who likes to work hard, have fun, and show sincere dedication to Caf Lola. He/she will be responsible for upholding Caf Lola standards for the Crewmember and guest experiences.
Principal Duties and Responsibilities: Operationally Driven: Lead "
What We Do: " on each shift; at Caf Lola, "
What We Do:
" is provide an elevated caf experience through food and drink paired with a warm smile and industry leading service! Lead high energy shifts; leverage company provided tools to run high performing shifts; be a hands on working manager; execute key measures of the shift to include: cleanliness, maintenance, labor, guest service, food quality and culture of the restaurant to assure Caf Lola standards are being met in these areas; be a guest advocate communicating needs to Crewmembers to assure guest satisfaction during each shift; responsible for restaurants performance on and off scheduled shifts. Proactively manage your shift with KASADA, prep and administrative duties. People Management: Coach, develop and train Crewmembers on proper Caf Lola procedures on each shift; screen prospective Crewmembers to match Caf Lola job qualifications; motivate Crewmembers to maximize their potential on each shift; assure Crewmember and guest safety throughout the shift; manage and report all risk management issues per company standard; lead and support adherence to company uniform policy during shift. Fiscally Fit: Support management on all areas that impact the business to include: labor cost, waste monitoring, sales and costs of goods; monitor management of daily cash procedures; provide accurate inventory and reporting data; provide a sense of urgency when handling all Crewmembers and guest situations to ensure a successful restaurant operation Guest Focused: Understand the purpose, rationale, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support the restaurant to remain guest focused; manages the team execution of the service steps at the guest level; manages the team expectation of food quality and delivery.
Qualifications:- Minimum of High School Diploma or equivalent required, some College preferred
- Must be 18 years of age or older
- Minimum of 6 months of previous food service, retail or restaurant supervisory experience
- Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), POS systems and able to adapt to new systems quickly
- Have the ability to lift and carry, push or pull heavy objects up to 50 pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
- Takes initiative
- Has excellent verbal and written skills
- Is a brand ambassador both in and outside of the restaurant
Additional Requirements:- The intellectual and physical demands described below are representative of what must be met by a Crewmember to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable Crewmembers with disabilities to perform the essential functions.
- Ability to lead, motivate, and empower the Cane's Crewmembers to higher levels of performance
- Ability to align Crewmembers with Caf Lola culture by balancing working hard and having fun.
- Ability to manage basic tasks and the restaurant's Crewmembers
- Ability to recognize problems and problem solve
- Ability to set goals and convert plans into action
Benefit/Perks:
Complimentary Team Member Meal & Drink while on Shift 20% Discount off any item at any time
