Remote Customer Success Manager - Onboarding & Growth
shiftcareNew York, NY
Remote Customer Success Manager - Onboarding & Growth
shiftcareNew York, NYMid L4
Administrative Management and General Management Consulting ServicesOther Management Consulting ServicesTelemarketing Bureaus and Other Contact Centers
APPLY NOW (opens in a new tab)ShiftCare Inc. is seeking a Customer Success Manager to own post-onboarding client relationships. You will empathize with users, explain concepts clearly via email, phone, and video, and work to ensure clients achieve strong product adoption and health metrics. Based in the Philippines and operating remotely, you will coordinate with Sales, Product, and Marketing to maximize KPIs like usage, NRR, and churn reduction, while aligning with the head of CS on strategic process improvements.
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Level
Mid L4
Location
New York, NY
Occupation
Customer Service Representatives
Industry
Administrative Management and General Management Consulting Services
Posted
yesterday