We are seeking an experienced HVAC Technical Support Specialist to provide technical assistance and troubleshooting support for HVAC equipment and systems. This is an office-based technical support position ideal for an experienced HVAC technician who wants to utilize their field knowledge in a technical support environment. The ideal candidate will have at least 3 years of hands-on HVAC experience, strong electrical troubleshooting skills, and the ability to read and interpret wiring diagrams and schematics. Experience with inverter-driven HVAC systems, split systems, and heat pumps is highly preferred.
Responsibilities:- Provide technical HVAC troubleshooting and support to customers and technicians via phone and chat
- Diagnose HVAC equipment issues and guide technicians through troubleshooting and repair procedures
- Interpret electrical schematics, wiring diagrams, and technical documentation
- Troubleshoot electrical, mechanical, controls, and system-performance issues
- Provide support for split systems, heat pumps, and related HVAC equipment
- Assist with diagnosing inverter and electrical issues
- Document technical support cases and customer interactions
- Utilize a ticketing/support system to track and manage technical inquiries
- Communicate technical information clearly and professionally
- Work with internal departments to help resolve product and equipment issues
Qualifications:- 3+ years of hands-on HVAC technician/service experience required
- Strong HVAC troubleshooting and diagnostic skills
- Strong understanding of electrical components, controls, and wiring
- Ability to confidently read and interpret HVAC schematics and wiring diagrams
- Experience with split systems and heat pumps
- Inverter HVAC experience highly preferred; candidates with particularly strong electrical troubleshooting experience will also be considered
- Previous technical support or customer-facing HVAC experience is a plus
- Comfortable providing troubleshooting assistance over the phone
- Strong communication and customer-service skills
- Bilingual English/Spanish preferred
- Comfortable working on-site in an office-based technical support environment
This is an excellent opportunity for an experienced HVAC professional looking to transition from daily field service into a technical support role while continuing to use their HVAC troubleshooting expertise.
