Guest Service Manager Casa de Fruta is a well-known, multifaceted destination in the heart of California, known for offering a variety of services and experiences, from dining and shopping to lodging and recreation. With a rich history dating back to 1908, Casa de Fruta delights visitors with its famous fruit stand, wine tasting and deli, sweet shop, burrito bar, and rustic restaurant. We also offer comfortable lodging at our RV park, inn, and cabins, as well as fueling services at our Chevron station. Our commitment to exceptional customer service and high-quality experiences is central to everything we do. We are looking for a motivated and experienced Guest Service Manager to manage the oversight of our Cabins, Inn & RV Park. The Guest Service Manager is responsible for the oversight of the daily operations of Casa de Fruta's Cabins, Inn & RV Park operations. This role supports the delivery of exceptional guest experiences while helping ensure efficient operations, property maintenance, team development, financial performance, and regulatory compliance. The Guest Service Manager serves as a key operational leader and works collaboratively with the Assistant Manager, department team members, and executive leadership to maintain high service standards and support the overall success of the business. This position requires strong communication, problem-solving, leadership, and organizational skills, along with the flexibility to provide operational coverage as needed.
Key responsibilities include:- Operational Management
- Guest Experience and Guest Relations
- Financial and Business Support
- Property Maintenance and SafetyTeam Leadership and Development
- Sales and Marketing Support
- Regulatory Compliance
- Community Relations and Guest Activities
- Leadership Responsibilities
Qualifications
Education:
Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
Experience:
Proven experience in managing RV parks, campgrounds, hotels, or similar hospitality settings. Experience managing staff, finances, and property maintenance in a hospitality environment. Familiarity with property management systems (PMS) and reservation systems for campgrounds and lodging.
Skills:
Strong leadership and problem-solving skills. Excellent customer service and communication abilities. Experience with budgeting, forecasting, and revenue management. Knowledge of safety protocols and legal regulations related to RV parks and lodging operations. Ability to manage multiple priorities in a fast-paced environment.
Working Conditions
Hours:
Full-time, with flexibility required to meet business needs, especially during peak seasons, holidays, and weekends.
Physical Requirements:
Ability to walk or stand for extended periods and oversee inspections of the property, including outdoor facilities and RV sites.
Benefits:- Paid time off
- Health, dental, and vision benefits
- Employee discounts at Casa de Fruta
