Job Description:
The Research Analyst Lead serves as a functional lead for the Research Analyst team, providing guidance, support, and expertise in the resolution of complex claims research, provider inquiries, correspondence, and operational issues. This role collaborates with internal departments, leadership, providers, clients, and external stakeholders to ensure timely, accurate, and compliant research outcomes while promoting operational excellence and continuous process improvement. The ideal candidate demonstrates strong leadership, analytical, communication, and problem-solving skills and serves as a subject matter expert for complex inquiries, escalations, and regulatory requirements.
Requirements:
Minimum of three years of experience in healthcare operations, claims processing, provider support, customer service, business process outsourcing, research, or a related field; Medi-Cal experience preferred. Demonstrated functional lead experience with the ability to provide direction, coaching, and support within a team-oriented environment. Strong analytical, problem-solving, organizational, and decision-making skills. Excellent written, verbal, interpersonal, presentation, and facilitation skills, with the ability to effectively communicate and collaborate with providers, clients, leadership, and cross-functional teams. Experience assessing business processes, identifying improvement opportunities, and developing practical solutions that increase operational effectiveness and service quality. Working knowledge of healthcare regulations, provider operations, claims processing, customer support practices, and Microsoft Office applications and business systems used to research, track, and resolve inquiries.
Benefits:
Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
