Lead Premier CSM: AI Adoption & Strategy

Relativity is seeking a Lead Customer Success Manager to own Premier-Tier outcomes and guide AI adoption across large, strategic accounts. You will lead cross-functional teams, govern change programs, and ensure executive-level alignment with customer partners. In this role you'll shape renewal discussions, drive measurable value, and coach the CSM team toward best-in-class customer success practices, with a focus on governance and risk management within legal tech environments.