Senior Contact Center Representative

Senior Contact Center Representative At TAPCO, our Senior Contact Center Representatives are the voice of the credit union and the first point of connection for our members. This team plays a vital role in delivering an exceptional member experience by providing personalized support, guiding members through financial solutions, and fostering trust with every interaction. Beyond assisting with account inquiries and transactions, Senior Contact Center Representatives are educators and problem solvers. They empower members by educating callers on a variety of product and service solutions, including TAPCO's digital and self-service tools, helping members manage their finances conveniently and confidently. Each interaction reflects our commitment to financial wellness, member education, and service excellence.

Shared Bonus Plan (when company goals are achieved)90-day Introductory PeriodAll newly hired teammates at TAPCO Credit Union are subject to a 90-day introductory period beginning on their first day of employment. This period is intended to provide structure, clarity, coaching, and support while teammates learn their role and the organization. Completion of the introductory period does not guarantee continued employment or change the at-will employment relationship. Equal Opportunity Employer StatementTAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.