Electric System Operator (Distribution Dispatcher) The Electric System Operator (Distribution Dispatcher) is responsible for coordinating, regulating, and controlling the real-time operation of the electric distribution system to ensure reliable, safe, and efficient service to customers. This role monitors system conditions, executes switching orders, responds to outages and emergencies, and communicates with field crews, engineers, and other utility personnel. As a member of our Distribution Control Center team, you'll be the nerve center of the distribution grid—monitoring SCADA and grid telemetry in real time, making rapid decisions to isolate faults, restore service, and reconfigure feeders to keep power flowing. You'll coordinate crews and contractors, issue safe switching orders, manage outage priorities during storms and emergencies, and communicate clear status updates to operations leadership and stakeholders. This fast-paced role combines technical problem solving, decisive action, and teamwork—where every shift delivers visible impact on reliability, safety, and customer satisfaction—offering hands-on experience with advanced grid controls and a clear path for career growth in utility operations.
What You'll Do:
Promote and enforce the Company's Safety and Health programs.
Be knowledgeable and adhere to written company and department policy and procedures.
Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
Effectively operate company communication equipment.
Track crew locations and ongoing work on the distribution system.
Dispatch service personnel to respond to outage and emergency situations.
Authorize the energizing and restoration of distribution facilities.
Maintain accurate outage records.
Maintain accurate records of abnormal and defective equipment for distribution facilities.
What We're Looking For:
Dist. Dispatcher Assoc.:Bachelor's degree in any field, OR associate degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens. Dist. Dispatcher: Bachelor's degree in any field, OR associate's degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens in addition to experience listed below. Minimum 2 years of experience as a Distribution Dispatcher Assoc. Successfully complete training and pass the examination for a Distribution Dispatcher Dist. Dispatcher Sr.:Bachelor's degree in any field, OR associate's degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens in addition to experience listed below. Minimum 2 years of experience as a Distribution Dispatcher. Successfully complete training and pass the examination for a Distribution Dispatcher Sr.
Other Requirements:
(All Levels):Entry-level hires in the Distribution Dispatcher role have opportunities to advance into progressive positions at regular intervals through our job progression pathway. With strong performance and successful progression, employees can expect to reach earnings of $100,000+ within five years. Rotating shift work required - 10-12 hour shifts which could change on a monthly basis The required Pre Employment tests are listed below: This job requires "recommended" test results from HireVue Dispatcher Worker Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website. Must maintain a high availability for call-out response. Due to call-out responsibility, applicants must live within or be willing to relocate to within 45 minutes of the reporting location. Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position. Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing. Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously. Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity. Drive Time Requirement: Successful candidate must live or be willing to relocate within 45 mins of the AEPOH Gahanna building (700 Morrison Road Gahanna, Ohio 43230)
What You'll Get:
Dist. Dispatcher Assoc.: $63,496 - $79,369 Dist. Dispatcher: $74,551 - $93,188 Dist. Dispatcher Sr.: $87,633 - $109,544In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we're more than just an energy company — we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
