Patient Financial Services Representative At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. As a Patient Financial Services (PFS) Representative, you will be responsible for explaining patients' insurance coverage, negotiating favorable payment terms, and securing payment from patients for Bioventus products. This role also supports patient education regarding product clinical benefits so patients are well informed and confident in moving forward with prescribed treatment. The PFS Representative communicates with patients from diverse backgrounds and plays a key role in supporting access to care.
Key Responsibilities:
Reviews benefits investigation summaries with patients to ensure understanding of any out-of-pocket costs associated with Bioventus products.
Explains the clinical benefits of Bioventus products and answers patient questions clearly and effectively to support informed decision-making.
Communicates with patients from diverse backgrounds, including Spanish-speaking patients, to explain coverage, payment options, and next steps as needed.
Takes payments and negotiates favorable payment arrangements with patients.
Administers patient assistance programs when appropriate, in accordance with company policies and guidelines.
Schedules shipment or delivery of Bioventus products to patients.
Provides required forms to patients and ensures timely and accurate completion.
Partners with the reimbursement services team to obtain any additional patient information required.
Completes all required training in a timely and satisfactory manner.
Holds oneself and others accountable to conduct business in compliance with Bioventus' Code of Compliance, policies, procedures, and internal controls applicable to the role.
Performs other duties as assigned.
Education and Experience:
High school diploma plus four (4) years of related experience or a four-year college degree.
Demonstrated success in an inside sales, patient services, or customer service role preferred.
Experience in a healthcare or reimbursement environment strongly preferred.
Bilingual (English/Spanish) communication skills preferred.
Strong verbal and written communication skills with the ability to interact effectively with patients and internal stakeholders.
Strong persuasion and negotiation skills.
Proficiency in Microsoft Word, Excel, Outlook, or similar software; SAP or other integrated systems experience a plus.
Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
