HR Manager & People Operations Lead (New York)

Company: CrowdSync Technology LLC

Location: In-Person REQUIRED – 5 Days A Week

Employment Type: Full-Time

Compensation: $55,000–$60,000 Base Salary + Performance Bonus OpportunityOn-Target Earnings (OTE): $75,000+About CrowdSync Technology CrowdSync Technology is a leading provider of event technology solutions serving sports teams, venues, festivals, touring artists, brands, agencies, and corporate clients worldwide. Through our innovative LED wearable technology, RFID/NFC solutions, and CrowdPass platform, we create engaging fan experiences and deliver measurable audience insights. As we continue to scale, we are seeking a highly organized, proactive, and people-focused HR Manager & People Operations Lead to help build the infrastructure, processes, and team necessary for our next phase of growth.

Position Overview: The HR Manager & People Operations Lead will be responsible for building and managing the company's human resources and people operations functions. This role will oversee recruiting, onboarding, employee development, performance management, internal policies, and organizational processes. In addition to traditional HR responsibilities, this individual will serve as a strategic partner to senior leadership, helping establish departmental KPIs, performance review structures, SOPs, and operational systems that support scalability and accountability across the organization. The ideal candidate is highly organized, process-driven, detail-oriented, and capable of balancing HR leadership with administrative and operational responsibilities.

Talent Acquisition & Recruiting: Lead recruiting efforts across all departments including sales, operations, engineering, client success, marketing, and administration. Develop job descriptions and hiring plans with department leaders. Source, screen, interview, and coordinate candidates throughout the hiring process. Manage recruiting platforms, applicant tracking systems, and candidate communications. Coordinate offer letters, employment agreements, and pre-employment requirements. Build a talent pipeline for future hiring needs.

Employee Onboarding & Training: Manage and continuously improve employee onboarding programs. Coordinate orientation, training schedules, and new hire integration. Develop training materials and resources for various departments. Ensure all employees receive necessary documentation, policies, and compliance training. Track employee development and training completion.

Human Resources & Employee Relations: Create, maintain, and enforce company policies, procedures, and employee handbook standards. Serve as the primary internal HR resource for employees. Ensure compliance with employment laws and HR best practices. Manage employee files, records, and HR documentation. Assist with benefits administration and employee communications. Support conflict resolution and employee performance management initiatives.

Performance Management & KPI Development: Partner with leadership to create measurable KPIs and performance standards for each department. Develop review frameworks, scorecards, and accountability systems. Coordinate and facilitate quarterly employee performance reviews. Conduct quarterly review meetings with employees and department leaders. Track organizational performance metrics and provide reporting to leadership. Help identify training, coaching, and development opportunities.

Operations & Executive Support: Provide administrative and operational support to company leadership. Assist with accounts receivable tracking and administrative follow-up. Manage vendor onboarding paperwork, contracts, and compliance documentation. Organize internal documentation, shared resources, and company records. Create and maintain standard operating procedures (SOPs) across departments. Coordinate special projects and company-wide initiatives. Support leadership with reporting, scheduling, documentation, and organizational priorities.

Organizational Development: Help build systems and processes that support company growth. Improve cross-department communication and accountability. Develop scalable workflows and operational best practices. Identify areas for process improvement and operational efficiency. Contribute to company culture, employee engagement, and retention initiatives.

Qualifications: Required 3+ years of experience in Human Resources, People Operations, Recruiting, Operations Management, or a related role. Strong organizational and project management skills. Excellent written and verbal communication abilities. Experience interviewing and hiring employees. Ability to manage confidential information with professionalism and discretion. Proficiency with Microsoft Office, Google Workspace, and HR/recruiting platforms. Strong attention to detail and follow-through.

Preferred: Experience in a startup, technology, events, agency, or fast-growth environment. Experience creating employee handbooks, SOPs, and company policies. Knowledge of performance management systems and KPI development. Familiarity with payroll, benefits administration, or HR compliance. Experience supporting executive leadership teams.

Base Salary: $55,000–$60,000 Performance-Based Bonus OpportunityOn-Target Earnings (OTE): $75,000+Career growth opportunities within a rapidly growing technology company Direct exposure to executive leadership and strategic initiatives Opportunity to help shape the future structure and culture of the organization If you are passionate about building teams, developing people, creating scalable systems, and helping a growing company reach its next stage of success, we'd love to hear from you.