Immigration Advisor (Two Positions Available)

About The Department: The Office of Global Learning supports Cornell's vibrant international community by helping students navigate complex immigration regulations and maintain their visa status while pursuing their academic goals. Our team is committed to delivering exceptional service, accurate guidance, and compassionate support to thousands of international students from around the world.

Review requests and immigration documentation for accuracy and compliance. Assist students with maintaining lawful immigration status throughout their academic journey. Meet with students through in-person and virtual appointments. Respond to inquiries from students, academic departments, advisors, and campus partners. Maintain accurate case records and documentation in university systems. Interpret and apply federal regulations, university policies, and established procedures. Collaborate closely with colleagues to ensure consistent and accurate guidance. Participate in professional development and immigration-related training opportunities. Contribute to a highly supportive team environment focused on student success. What We Need Associate’s degree or equivalent education and work experience required. Minimum of four years’ experience in student services, teaching, counseling, overseas development work, or a closely related field. Exceptional attention to detail and accuracy. Strong organizational and time-management skills. Excellent verbal and written communication skills. The ability to maintain confidentiality and handle sensitive information. Empathy, active listening skills, and commitment to outstanding customer service. Sound judgment and the ability to apply policies consistently. The confidence to establish and maintain professional boundaries when necessary. Strong collaboration skills and a willingness to seek guidance and ask questions. The ability to manage multiple priorities in a fast-paced environment. Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members. It Would Be a Bonus if You Have Any of the Following Bachelor's degree or equivalent combination of education and experience. Experience advising international students. Knowledge of F-1 and/or J-1 immigration regulations. Designated School Official (DSO) experience. Experience working in a college or university setting. Familiarity with PeopleSoft or other student information systems. Experience preparing presentations, reports, or training materials. Advanced skills with Microsoft Office applications. Rewards And Benefits Cornell received national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. University Job Title Student Services Asst V Job Family Student Services Level E Pay Rate Type Hourly Pay Range $29.45 - $31.66 Remote Option Availability Onsite Contact Name Shallena Cunningham Contact Email sdc93@cornell.edu Job Titles And Pay Ranges Non-Union Positions Noted Pay Ranges Reflect The Potential Pay Opportunity For Each Job Profile. The Hiring Rate Of Pay For The Successful Candidate Will Be Determined Considering The Following Criteria Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator. Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates. Current Employees If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Employment Assistance For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at accommodations@cornell.edu. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.