Patient Financial Services & Insurance Eligibility Specialist
tampa family health centersTampa, FL
Patient Financial Services & Insurance Eligibility Specialist
tampa family health centersTampa, FLSenior L5
APPLY NOW (opens in a new tab)If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Patient Financial Services & Insurance Eligibility Specialist Full Time Service Workers TFHC - Admin In House, Tampa, FL, USPatient Financial Services & Insurance Eligibility Specialist (Financial Counselor)
Location: Tampa, Florida
Organization: Tampa Family Health Centers (TFHC)
About Tampa Family Health Centers:
At Tampa Family Health Centers, healthcare is more than a service, it is our mission. As a Federally Qualified Health Center (FQHC), we provide quality, caring, and accessible healthcare to a culturally diverse community across Hillsborough County. Our team is built on compassion, innovation, and a commitment to positive change. Joining TFHC means becoming part of a mission-driven organization where your work directly supports patient-centered care and expands access to those who need it most.
Position Summary:
- Tampa Family Health Centers is seeking a Financial Counselor to join our team. This role plays a key part in ensuring patients have access to affordable care by determining insurance eligibility, completing financial screenings, and guiding patients through payment options.
- The Financial Counselor partners closely with front office, clinical, and support teams to maintain compliance, improve access to care, and support a seamless patient experience.
- Screen patients for insurance coverage and verify income eligibility
- Complete financial re-screens and update demographics and pay categories in the system
- Review uninsured patients and establish appropriate payment plans and expiration dates
- Obtain insurance authorizations and coordinate with registration staff
- Provide patients with required financial documentation and correspondence
- Ensure sliding fee scale patients complete required acknowledgements
- Coordinate emergency visit authorizations as needed
- Maintain strict patient confidentiality in compliance with HIPAA standards
- Support front office operations as needed during slower periods
- Recall patients for required screenings based on pay plan guidelines
- Participate in team meetings and support TFHC's Mission, Vision, and Values
- Perform additional duties as assigned
Qualifications:
High school diploma or equivalent required Previous experience in healthcare financial counseling, insurance verification, or patient access preferred
Skills & Abilities:
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel) and basic computer systems
- High level of accuracy and attention to detail
- Ability to handle sensitive information with professionalism and discretion
- Comfortable working in a fast-paced, patient-focused environment
- Benefits & Rewards
- Tampa Family Health Centers offers a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and long-term career goals.7 paid company holidays
- Affordable medical insurance with multiple plan options$0 copay for eligible employee medical visits and diagnostic testing at TFHC locations when enrolled in a TFHC medical plan
- Discounted pharmacy services through TFHC pharmacies when enrolled in a TFHC medical plan
- Dental insurance with $0 employee-only premium
- Low-cost vision insuranceEmployer-paid Basic Life and AD&D insuranceEmployer-paid Long-Term Disability insurance after eligibility requirements are met
- Voluntary Short-Term Disability coverage
- Optional additional Life and AD&D coverage for employees and eligible family members
- OptionalAccident, Critical Illness, and Hospital Indemnity insurance 401(k) retirement plan with employer contribution after eligibility requirements are met
- Employee Assistance Program (EAP) with confidential counseling and work/life support for areas such as childcare, elder care, financial concerns, legal questions, and other everyday needs
- Student loan refinancing and financial wellness resources
- Access to benefits support for questions regarding coverage, claims, providers, and plan options
Why Join TFHC?At TFHC, you will be part of a collaborative, mission-driven team dedicated to removing barriers to care. Your work will directly support patients in accessing the healthcare services they need, making a meaningful impact in the community every day.
Please note that the employee's initial training schedule may differ from the regular schedule of the position. All new hires, including part-time employees, must be available for up to 40 hours of in-person, on-site training during their first week. Additional mandatory training may continue for approximately two to three weeks, depending on the position and training requirements. Training may take place at a TFHC location other than the employee's assigned work location.
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Level
Senior L5
Location
Tampa, FL
Occupation
Patient Representatives
Industry
All Other Outpatient Care Centers
Posted
2 days ago