Operations Associate Flexport's Global Operations team is the front line team responsible for successfully managing our Customer's supply chains end to end. To achieve this, the Global Operations team is at the heart of delighting our customers, managing our partners and working closely with our technology partners to drive innovation through process automation. With our focus on developing a global network, our operational teams are strategically located across the world to manage and execute our services and products offered to our customers and partners. Flexport Global Operations raises the bar by using data to manage our customer's supply chains and identifies opportunities to improve fidelity in planning, responsiveness and overall execution.
The Global Operations Associate is responsible for the ownership and execution of the end-to-end movement of global shipments within a regional network including Ocean less than and full container load (LCL and FCL), Ocean imports and Air imports and exports. This role will focus on driving a first in class customer experience by obsessing over quality and on time performance.
As a new team member in our North American Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. As Flexport continues to grow, there could be opportunities for future Flexporters to become founding team members in new markets, relocate internationally, and help us expand our presence around the world. If you're interested in a fast-paced career with the potential for international experience, this opportunity could offer you unmatched growth and adventure.
You will:
Be the "front line" to ensure the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately.
Be responsible for ensuring your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
Follow standard operating procedures (SOP)
Own the client experience; solving client issues quickly and ensuring smooth operations at origin and destination, escalating issues as needed.
Your team will:
Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking, and the air operations team.
Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.
Assist the shipments managed by partners as we drive partner autonomy (if applicable in a given region).
Quote and invoice client shipments with responsibility to their P&L
Participate in QBR and MBR presentation prep as well as hold client operational calls when deemed necessary
You should have:
2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations, or consulting (ocean freight knowledge is a plus)
Bachelor's Degree preferred
Able to adapt to new technology and can thrive in a fast-paced environment
Effective time management - be able to properly prioritize and manage a large volume of tasks
Attention to detail
Ability to effectively seek and receive feedback
Effective communication both verbally and in writing in client facing interactions
Teamwork and relationship-building
Orientation towards working smarter and adopting best practices and standardization
Problem-solving capabilities
Fluent in English
A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.
Why you'll love working at Flexport:
Make a Real-World Impact: Your work will directly help companiesfrom emerging brands to Fortune 500snavigate the complexities of global trade.
Unmatched Career Growth: We're committed to your development. With mentorship from industry experts and continuous learning opportunities, you'll have the resources to build a meaningful career.
Comprehensive Benefits:
We offer a competitive salary with equity, giving you a real stake in our success. Enjoy flexible paid vacation and sick days so you can take the time you need to rest and recharge and a generous benefits package that includes health, dental, and vision insurance, a 401(k) plan, and more.
Support for What Matters: We offer 18 weeks of paid leave for birthing parents (8 weeks for non-birthing parents), 10 hours of paid volunteer time, and a vibrant community with our Employee Resource Groups.
What to Expect After You Apply:
We'll Keep You in Mind: Once you apply, your profile goes directly into our internal talent community.
The Timeline: Think of this as getting a head start! While there isn't an immediate next step, we'll dive into this talent pool first as soon as a new role is approved.
When the Time is Right: A recruiter will contact you directly as soon as an active role aligns with your experience!
Keep Growing: We'd love to stay connected! Follow us on social media or check back on our careers page if you see an active role that catches your eye!
Commitment to Equal Opportunity
At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.
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