Job Description:
The primary responsibilities of this position are to manage the functions of the Shipping and Receiving Department for Henne Jewelers. In addition, this position will provide support to the other team members and other areas of the facility when needed.
Management of Shipping & Receiving Department:
- Opening and verifying all merchandise is received as invoiced, use logs to track incoming packages. All incoming packages should be opened when received no later than the end of the business day.
- Determine the best carriers for cost-effective and timely shipments, while maintaining accurate logs to track all outgoing packages.
- Communicate status of shipping with appropriate salesperson & provide tracking number by end of day.
- Packaging, labeling and logging all outgoing packages in a timely manner to meet shipping deadlines, whether picked up by the shipping companies or dropping them off as needed at a pack & ship center.
- Run point on all contact with all carriers used (Malca-Amit, Fed Ex, UPS, USPS) to follow up on any and all shipping issues, mis-deliveries for customers or vendors and any billing issues.
- Proper handling and filing of all associated paperwork (memo returns, customer job slips, mailing instructions, etc.). Adding tracking information to transactions and website and notifying sales team of shipments made so they can communicate with their customers.
- Maintain and update a shipping/ receiving instruction manual in Word and in a binder and update as procedures change.
- Handle outgoing mail.
- Be available to run packages to Fed Ex or UPS after hours (up to 6:30p)
- Responsible for updating the out of state shipping documents done at least weekly, with additional reconciliations as needed during the holiday season.
- Merchandise of Stock, Special Orders, and Repairs:
- Perform quality control on incoming merchandise (checking for accuracy to packing slip and order – diamonds, metals, sizes, etc.)Assist in inventory reconciliation issues and preparing items received to be entered into stock and as needed, enter items into stock.
- Assist with basic maintenance and custodial issues and responsibilities upon request or when required in other areas of the building or grounds.
Qualifications:
Two (2) years of relevant experience in shipping and receiving.
Strong attention to detail.
Team player with a positive attitude.
