Partnership Services Representative I Dominion Payroll is looking for a Partnership Services Representative I. This position is based in Richmond, VA, with a salary range of $51,000-$55,000 per year for full-time employment. At Dominion Payroll, we're building something special-a high-growth, high-energy team that enjoys working together. If you're tech savvy, professional, quick to learn, and not afraid to pick up the phone, you'll fit right in here. We're not your typical payroll company-we're the alternative to the big, corporate giants. We're a 12x Inc. 5000 honoree, with 99% client retention and an industry-leading NPS. Our cutting-edge, proprietary payroll & HR tech, locally owned, people-first culture, and real growth opportunities make us a great place to work. As a Partnership Services Representative I, you'll be the go-to problem solver for our clients-equal parts payroll expert, investigator, and relationship builder. You'll deliver a positive client experience through clear, professional communication across phone and email channels, navigating sensitive situations with professionalism and empathy. You'll respond to client requests within established Service Level Agreements (SLAs), ensuring timely and thorough resolution of tickets using Zendesk. You'll remain available for inbound client calls, providing consistent and reliable support. You'll troubleshoot and resolve client issues by leveraging available resources, internal documentation, and team collaboration. You'll build foundational product and technical knowledge to effectively support client needs and system functionality. You'll build rapport with partners and internal teams through professional and respectful interactions. You'll demonstrate intermediate report writing knowledge to support partner data needs and inquiries. You'll apply core iSolved Time knowledge, including accruals and workflows, to troubleshoot and resolve common issues. You'll troubleshoot issues related to Performance Management, iHire, ZayZoon, iSolved Onboarding, Learn & Grow, and Client User and Employee Self-Service (ESS) roles, escalating appropriately when needed. You'll contribute to a positive team environment through collaboration, reliability, and a willingness to learn. This role is perfect for someone who brings energy, grit, and curiosity to the table. You'll be professional, articulate, and customer-focused. You'll be tech savvy with strong Microsoft Office skills. You'll be a fast learner who thrives in a high-growth environment. You'll not be afraid to pick up the phone and solve problems head-on. You'll have a positive attitude with a "go-getter" mindset. You'll be a relentless problem solver-you don't quit, you figure it out. You'll be organized, detail-oriented, and able to multitask. Payroll experience or knowledge of tax/wage laws is a bonus. Our culture is all about taking action, moving fast, and following through. We push past challenges, expectations, and limits to be our best. We bring energy and purpose to everything we do. We don't settle-every detail matters. We show up for each other and the communities we serve. We build an environment where people thrive, grow, and enjoy the ride. We don't get stuck-there's always a way, and we find it. This is where things get fun: 401(k) with a strong company match, generous PTO + paid holidays, 16 hours of paid volunteer time, monthly happy hours + team events, dog-friendly office days, Friday lunches, an early close at 4PM on Fridays, and wellness & employee assistance programs. Dominion Payroll is an equal opportunity employer committed to building a diverse and inclusive team.
