JOB SUMMARY/PURPOSEProvides social work and discharge planning services including psychosocial assessments, brief patient/family counseling, support, resources, education and intervention. Arranges and communicates efficient, timely and cost-effective discharge plans. DEPARTMENT DESCRIPTIONThe social services teams provide direct services to clients, impart information and make referrals, screen and assess clients, and intervene in crisis situations most often in their area of practice. We are an integral part of the multidisciplinary team, working closely with doctors, nurses and other medical professionals. EXPERIENCE/EDUCATION/QUALIFICATIONSCurrent unencumbered Oregon RN Licensure required. BSN preferred. Three (3) years RN experience required. Three (3) years hospital nursing experience preferred. Acute care utilization review, discharge planning or case management experience preferred. Utilization Review or other inpatient Case Management certification preferred. Experience or training in insurance benefits or covered services including Medicare and Medicaid preferred. LCH Social Svcs/Case Mgmnt: Healthcare Provider Level BLS required upon hire. KNOWLEDGE/SKILLS/ABILITIESAdaptability/Flexibility & Time Management: Ability to respond quickly and appropriately to urgent medical situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt treatment to offer best possible care to patients. Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Customer Service & Team Building: Ability to work, function and communicate on a multi-disciplinary team. Possess the knowledge and skills to develop constructive and cooperative working relationships with others and maintain them over time. Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Social Perceptiveness & Advocacy: Ability to work with a diverse population from pediatrics to geriatrics. Basic understanding of age, cognitive, or developmental related differences in caring for and communicating with patients and caregivers. Possess personal sensitivity to the needs and experiences of others and a non-judgmental attitude towards persons of differing abilities, standards, values, lifestyles, and ages. Ability to demonstrate respect and advocacy for an individual's right to self-determination. Communication & Community Relations: Ability to communicate to people internal and external to the organization and to represent the organization to customers, the public, government, and other external sources. Effective written and verbal communication skills to perform group presentations, tactfully discuss issues, and listen to and understand complex information/situations. Ability to work with all levels within the organization, facilitate communication, and effectively document related activities. Problem Solving & Conflict Resolution: Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Confidentiality & Compliance: Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether planning efforts comply. PHYSICAL DEMANDSRarely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 - 100% of the time) LIFT (Floor to Waist: 0"-36") 40 - 60 Lbs CLIMB - STAIRS SQUAT Static (hold >30 sec) KNEEL (on knees) CARRY 1-handed, 0 - 20 pounds LIFT (Waist to Eye: up to 54") 0 - 20 Lbs LIFT (Knee to chest: 24"-54") 0 - 20 Lbs LIFT (Overhead: 54" and above) 0 - 20 Lbs CARRY 2-handed, 20 - 40 pounds SQUAT Repetitive REACH - Upward SIT STAND WALK - LEVEL SURFACE LIFT (Floor to Waist: 0"-36") 0-20 Lbs BEND FORWARD at waist ROTATE TRUNK Sitting ROTATE TRUNK Standing MANUAL DEXTERITY Hands/wrists REACH - Forward FINGER DEXTERITY PINCH Fingers GRASP Hand/Fist PULL (0-20 pounds force) PUSH (0-20 pounds force) None specified
