Description:
The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include:
Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
Provide honest but compassionate feedback about aesthetic choices in frames
Communicate with physician with questions or concerns about prescriptions and other eye-related issues
Perform adjustments and repairs of eyewear
Place optical orders with a general understanding of insurance benefits
Qualifications:
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and:
Good organizational and multitasking abilities
Coachable-open to feedback and continual improvement
Flexible and adaptable
Professional phone and office etiquette required
Optical experience is preferred but not necessary-we will train the right person
