Schulte Hospitality Group is seeking a dynamic, service-oriented General Manager to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What’s in it for you?
When you join SHG you’ll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
- Work Today, Get Paid today, with Daily Pay!
- Free Telemedicine and Virtual Mental Health care access for All Associates starting day one!
- Multiple Health Insurance and Life Insurance options 401k Plan + Company MatchPaid Parental LeavePaid Time OffHoliday PayPet Insurance
- Employee Assistance Program
- Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company:
Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES:
Provide executive leadership and strategic direction for all hotel operations, ensuring the property's vision, culture, business objectives, and luxury service standards are consistently executed. Serve as the steward of the property's identity, reputation, and guest experience, ensuring every touchpoint reflects an elevated, personalized, and intuitive approach to luxury hospitality. Develop and execute the hotel's annual business strategy, operating plan, capital plan, and financial objectives in partnership with ownership and corporate leadership. Maintain full accountability for property financial performance, including revenue, profitability, flow-through, labor productivity, forecasting, expense management, and overall return on investment. Provide strategic oversight of revenue management, sales, marketing, food and beverage, rooms, and commercial strategy to strengthen market positioning and maximize profitable revenue. Establish and achieve ambitious revenue, market share, profitability, guest satisfaction, and associate engagement objectives. Develop a comprehensive activation and programming calendar that showcases and integrates all aspects of the hotel’s offerings, including rooms, food & beverage, events, wellness, and flexible working and social spaces. Analyze financial statements, forecasts, market intelligence, competitive performance, guest data, and operating trends to identify opportunities and make informed executive decisions. Build, develop, and retain a high-performing Executive Committee and leadership team, establishing clear expectations, accountability, succession planning, and professional development. Maintain a highly visible leadership presence throughout the hotel, actively engaging with guests, associates, community partners, and key stakeholders. Serve as an executive ambassador for the hotel, cultivating meaningful relationships with VIP guests, ownership, corporate leadership, community leaders, business partners, and other key stakeholders. Ensure guest concerns and service recovery opportunities are handled with discretion, urgency, sophistication, and sound judgment, particularly involving VIP and high-profile guests. Provide executive oversight of restaurants, bars, banquets, catering, events, and other food and beverage operations, ensuring exceptional quality, service, profitability, and reputation. Ensure conferences, social events, VIP programs, and high-profile functions are executed seamlessly and reflect the positioning and standards of the property. Maintain strategic oversight of hotel asset preservation, including preventive maintenance, capital improvements, renovations, furnishings, equipment, life-safety systems, and overall physical condition. Partner with ownership and corporate leadership to identify and prioritize capital investments that protect and enhance the long-term value and competitive positioning of the asset. Maintain executive oversight of risk management, security, emergency preparedness, licensing, regulatory compliance, health and safety, employment practices, and other statutory requirements. Foster effective relationships with represented employees and labor partners, where applicable, while ensuring operational practices remain consistent with applicable collective bargaining agreements. Perform various other duties and executive responsibilities as assigned to meet business objectives.
EDUCATION AND EXPERIENCE:
Bachelor's degree in Hospitality Management, Business Administration, or a related discipline preferred; equivalent combination of education and executive hospitality experience may be considered. Minimum of 8–10 years of progressive hotel leadership experience, including significant experience in an executive-level hotel leadership role. Previous experience as a General Manager, Hotel Manager, Managing Director, or senior operations executive within a luxury, upper-upscale, lifestyle, boutique, or complex full-service hotel environment strongly preferred. Demonstrated success managing a sophisticated hotel operation with accountability for financial performance, guest experience, commercial strategy, talent, and asset management. Strong understanding of hotel financial statements, budgeting, forecasting, labor management, revenue strategy, and capital planning. Demonstrated ability to build, develop, and lead high-performing executive and operational teams. Experience successfully partnering with hotel ownership, asset managers, corporate leadership, brands, and other sophisticated stakeholders preferred. Experience operating within a union environment preferred where applicable.
KNOWLEDGE, SKILLS AND ABILITIES:
Exceptional executive presence, leadership maturity, and professional judgment. Sophisticated understanding of luxury hospitality and personalized service delivery, with the ability to create experiences that are intuitive, memorable, and consistent. Strong business and financial acumen with the ability to translate financial and operational data into actionable strategy. Demonstrated ability to balance guest experience, associate engagement, operational excellence, asset stewardship, and financial performance. Strategic and forward-thinking leadership style with the ability to establish a vision and translate that vision into measurable results. Exceptional communication, presentation, relationship-building, and influencing skills. Ability to effectively communicate with and present to ownership, corporate executives, associates, guests, community leaders, and other stakeholders. Strong talent-management capabilities with demonstrated success developing senior leaders and creating succession pipelines. Highly developed problem-solving and decision-making skills with the ability to remain composed and decisive in complex or sensitive situations.*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company’s Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.*Schulte Hospitality Group is an Equal Opportunity Employer.
