JOB SUMMARY:
The Health Care Interpreter (HCI) provides accurate and professional language interpretation to patients, families, and staff. This includes in-person appointments at clinic locations and telephonic or video communication. The HCI assists with front-end operations for patients, such as scheduling appointments, onboarding new patients, and translating documentation as requested. MAJOR RESPONSIBILITIESAnswer the telephone professionally and courteously, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff. Provide thorough, timely, and accurate interpreting for patients, families, providers, and staff. Serve as a resource to patients, families, and staff Establish and maintain quality service and positive interaction with patients, families, providers, and staff. Explain clinic resources, office protocols, and processes to patients and families Assist with patient follow-up as needed. Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines. Sustain excellent patient interactions using clear communication and problem-solving skills. Maintain confidentiality of sensitive patient information at all times. Successfully work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload. Independently recognize, interpret, and evaluate situations and their level of urgency. Display high standards of office conduct. ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENTLY WITH THE ORGANIZATION'S PERFORMANCE STANDARDSSCHEDULE: Wednesday-Friday, 8:30am-5:30pmJOB REQUIREMENTSEducationMinimumHigh school diploma or equivalent PreferredWork Experience MinimumOne (1) year of interpretation experience PreferredHealthcare-specific interpretation experience
Licenses & Certifications:- MinimumOregon Health Authority Certified or Qualified (HCI)
- Required Skills, Knowledge, and Abilities
- Fluency in written and oral Spanish
- Excellent written and oral English/Spanish language skills
- Knowledge of medical terminology
- High level of self-awareness and cultural competence.
- Excellent interpersonal skills. Ability to gather the necessary information to make triage-related decisions and problem-solve low to moderate-complexity situations.
- Ability to be self-directed in accomplishing the coordination and decision-making responsibilities of this position
- Ability to be organized and flexible in response to changing demands. Ability to handle a high volume of work under pressure.
Competencies:- Accuracy – Creates a quality product with a high level of accuracy
- Communication –Engages in constructive interactions
- Computer Skills – Proficient ability to use a computer and electronic medical record.
- Confidentiality – Maintain patient, team member, and employer confidentiality.
- Customer Service Oriented – Friendly, enthusiastic, and helpful to others.
- Decision Making – Ability to make critical judgments while under pressure.
- Detail Oriented – Aptitude to pay attention to the specifics of a project or task.
- Flexibility – Capacity to adapt quickly to changing conditions and work responsibilities
- Positivity – Display an optimistic attitude and is a progressive agent for needed change.
- Teamwork – Demonstrates collaboration, values input, and maintains effective working relationships.
- Work Environment/Physical Requirements
- Environmentally controlled medical office environment
- Fast-paced setting with occasional high-pressure or emergent situations
- Must be able to stand, stoop, walk, bend, and kneel for prolonged periods.
- Work closely with others in a team setting.
- Work hours subject to office needs to ensure coverage during all hours of operation
- Frequent interaction with a diverse population, including team members, providers, patients, vendors, and other members of the public
- Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.
Note:
The job description is intended to provide guidelines for job expectations and the team member's ability to perform the position as described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. This document does not represent a contract of employment, and TCC reserves the right to change this job description and assign tasks for the team member to perform as TCC may deem appropriate. Hiring Timeline: Candidate outreach and interviews will begin after Monday, September 21.
