Description:
Kforce is a solutions firm specializing in technology, finance & accounting, and professional staffing services. Each year, we help more than 30,000 people find work. We partner with more than 3,000 companies, including a significant majority of the Fortune 500, to find solutions for their talent, team and project needs. At Kforce, we thrive on building lasting relationships and making a positive impact on the lives of all we serve. Our national network of 2,000+ associates support our ability to meet the needs of customers of all size. We are proud of the culture we've created. Our people enjoy a hybrid work environment where flexibility and choice are empowered by trust and technology. Our office occasional approach gives Kforcers the ability to achieve high performance levels while designing their best lives. Join the Kforce family and we will support you with expert training, innovative tools, and a team of great people. Together, we can achieve powerful results. At Kforce, We Love What We Do. We Love Who We Serve.
SUMMARY:
Under general direction, perform Client Set Up activities in support of the onboarding and maintenance of clients including Collecting Client Master Data, providing set-up requirements to Operations and Sales teams, and resolving placement challenges related to Client requirements. This can include clients utilizing VMS, online systems, or direct contact with AP departments. To be a subject matter expert in Client requirements and expectations related to Contracts, Coordinate with Onboarding and Operations on Background and Drug Screenings and Billing and AR needs. This role will be a liaison between the Client, Field/Vertical Sales, Client Services and Operations providing operational direction, issue resolution, and escalation.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review client contracts to interpret the contractual requirements to ensure compliance and determine supplier obligations related to invoicing, discounts, rebates, background/drug and reporting requirements, as outlined in the contractual agreement Partner with Field/Vertical Sales teams and Operations to identify Client Requirements not listed in a contract or when no contract is available and document Client Master Data Repository (CMDR) Partner with Client to obtain and validate requirements obtained via contract and other sources to ensure we are meeting client needs as well as directing the client appropriately with what Kforce can support Operate under a high standard for obtaining and utilizing accurate information and adhere to tight deadlines to meet the client's requirements of an upcoming start Conduct follow-up with client and/or field office to confirm customer satisfaction and all requirements were met on first invoice. Maintain ongoing relationship with the Client/Customer as well and the Field/Vertical Partners to obtain any necessary changes to how we support and process the business Monitor all changes to customer and placement setup to make certain invoices continue to meet client specifications and resolve setup concerns that may arise. Resolve and/or escalate issues as appropriate. Assist with PO Administration/Tracking. Administrator for online Third-Party systems Provide guidance and assistance with rebooks and adjustments Create and update Client SOPs per contractual agreements and placement setup. Create and/or update PS FS Client default, address changes, and billing contacts for all Flex/Perm clients covering all lines of business, per contractual agreements and placement setup. Develop and maintain documentation on the end-to-end processing which supports the client experience. Educate and train Time Entry and Billing teams on the client invoicing and/or reporting requirements as well as assist with the processing of invoices, collections efforts, billable and non-billable expense processing, and any other areas, as needed. Partner with Field/Vertical Sales team and Operations on current Clients with new requirements and/or challenges with existing business, as well as, Client Work Week updates, COI guidance, Vendor Forms, and Vax Tracking Update/Create Calc id's/Defaults for new or existing clients to ensure discounts/rebates are deducted appropriately and invoices/placements are set up correctly. Strengthen and grow the client relationship with Kforce through issue resolution, process overviews, and participation in client strategy planning SUPERVISORY RESPONSIBILITIES: None required.
Requirements:- KEY SUCCESS INDICATORS/ATTRIBUTES:Ability to communicate and develop professional relationships effectively with wide range of personnel/cross-functional teams, both internal and external
- Strong commitment to exceptional customer service.
- Demonstrate excellent interpersonal, organizational, strong analytical and problem-solving skills. Ability to prioritize and multi-task in a fast-paced environment, detail oriented, understand, and adapt as the needs of the business change.
- Possess the ability to work independently, self-directed, and possess strong critical thinking skills. Ability to achieve goals and deadlines.
- Proficient personal computer skills with MS Office (Word, Excel, Outlook).Commitment and adherence to Firm's Core Values.
EDUCATION AND/OR EXPERIENCE:High school diploma and 5 years of related working experience or the equivalent combination of education and experience required. Associate degree preferred. Billing and/or Operations related experience required. PeopleSoft and/or Recruitmax/TRM required. CERTIFICATES AND/OR LICENSES: None required.
Kforce is an EEO/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Job TypeDirect Hire
Compensation: $
