Title: Operations Analyst
Location: Fully Remote (EST Hours) / Newtown Square, PA 19073
Duration: 6+ months
Summary:
We are seeking a Revenue Operations Contractor to support initiatives across go-to-market, adoption & consumption and reporting & analytics. This role will partner closely with Sales, Customer Success, and Revenue Operations leadership to ensure data accuracy, operational execution, and actionable insights that drive revenue outcomes.
The ideal candidate is hands-on, analytically strong, and comfortable operating in fast-moving, ambiguous environments.
Key Responsibilities: Go-To-Market Support
Support Business Partners with ongoing GTM execution including account and territory assignments within our planning and CRM tools.
Document recurring questions, insights, and processes to improve field self-service and scalability
Adoption & Consumption
Track and analyze adoption and consumption metrics to identify trends, risks, and growth opportunities
Support stakeholders with insights related to usage, consumption-based revenue, cACV, and customer health
Identify early signals related to churn risk, renewal likelihood, or expansion opportunities
Help drive awareness and adoption of dashboards, tools, and reporting among business users
Sales & Stakeholder Support
Act as a point of contact for sales and field questions related to consumption, reporting, and performance
Provide data-backed answers to ad hoc questions from Sales Leadership, Customer Success, and Revenue Leadership
Document answers to frequently asked questions to share with the broader team
Reporting & Analysis
Analysis of contribution, attainment, growth across our partner and solution areas.
Perform ad hoc analysis to answer business-critical questions and support decision-making
Synthesize complex data into clear, actionable narratives for non-technical audiences
Contribute to continuous improvement of metrics, definitions, and reporting standards
Required Qualifications:
Experience in Revenue Operations, Sales Operations, Business Operations, or Analytics
Strong hands-on experience with reporting, dashboards, and data analysis
Familiarity with go-to-market motions, sales processes, and revenue performance metrics
Experience working with usage, adoption, or consumption-based metrics
Ability to communicate insights clearly to both technical and non-technical stakeholders
Comfortable working independently in a fast-paced, evolving environment
Preferred Qualifications:
Experience supporting CRM and revenue systems (e.g., Salesforce or similar platforms)
Exposure to SaaS or technology revenue models
Prior experience in contractor or project-based RevOps roles
Strong documentation and process improvement mindset
