Technology Solutions Field Engineer As a Technology Solutions Field Engineer (Copier/MFP Technician), you will play a key role in ensuring the optimal performance of our clients' Multi-Function Printers (MFPs). You'll perform diagnostics, repairs, and routine maintenance, assist with installations and connectivity, and provide on-site technical support — all while delivering an exceptional customer experience. This is a field-based role serving the greater Raleigh area: Company vehicle provided for field work Ongoing training and manufacturer certifications preferred but not required Primary Duties & Responsibilities Perform diagnostics and repairs on MFP devices to ensure timely, efficient service and minimize customer downtime. Conduct routine maintenance on MFPs to prevent breakdowns and ensure optimal performance. Assist in the installation and configuration of MFP devices, with a focus on proper network connectivity for print and scan features. Provide on-site technical support to customers, resolving basic issues and escalating complex problems to senior technicians or the Service Manager as needed. Maintain accurate records of service activities, including parts used, repairs completed, and customer interactions. Ensure compliance with all company policies, safety guidelines, and local regulations. Stay informed about new models, technologies, and best practices in MFP repair and maintenance. Collaborate with team members and the Service Manager to ensure a high-quality customer experience. Assist in managing parts inventory by accurately reporting parts usage and needs. Provide feedback on recurring issues and opportunities for service improvement. Training & Development Participate in training programs to enhance technical skills, especially in networking/connectivity and MFP repair and maintenance. Support senior technicians in training new team members by sharing knowledge gained through experience. Administrative Duties Maintain accurate and up-to-date documentation for all service calls, including work orders and service reports. Manage time effectively to ensure all service calls are completed within assigned time frames. Assist with basic territory maintenance and alignment tasks as directed.
Education Requirements: High School diploma or equivalent.
Required Qualifications:
Basic certification or training on a full line of manufacturer models (Ricoh, Konica Minolta, HP, Lexmark, etc.) preferred but not required – we will train the right candidate.
Valid driver's license and clean driving record.
Reliable transportation is not required – a company vehicle is provided for field work.
Solid understanding of network connectivity related to print and scan features, or the aptitude and willingness to learn.
Ability to perform repairs and maintenance with guidance from senior technicians.
Strong customer service skills and the ability to communicate effectively with customers.
Desirable Qualifications:
General knowledge of Microsoft Office / Microsoft 365.Familiarity with hardware/connectivity technology and terminology. Experience with e-Automate or similar service management software (a plus, not required).
Working Conditions:
Environment: Field-based role with frequent travel to customer sites in the Raleigh area.
Exposures: Moderate noise and occasional exposure to typical office/warehouse hazards.
Travel: Frequent local travel with occasional out-of-town assignments.
Physical Requirements:
Standing, walking, kneeling, stooping, lifting, and carrying equipment (minimum of 40 lbs).Why Join Milner?
Competitive salary and comprehensive benefits package.
Company vehicle provided for customer visits and field service.
Ongoing technical training and access to manufacturer certifications (preferred, not required to start).A collaborative, inclusive culture focused on growth, learning, and service excellence.
Opportunities for professional development and career advancement within a growing organization.
Ready to Apply?
If you're ready to grow your career in business technology service and enjoy solving problems for customers in the field, we'd love to hear from you.
How to Apply:
Submit your resume (and an optional cover letter) highlighting your technical experience and customer service background. Use the subject line: Technology Solutions Field Engineer – Raleigh when applying via LinkedIn or job boards.
