Collector IIOur client is seeking a Collector II to support collection activities related to delinquent accounts and outstanding balances. This role is responsible for contacting customers, reviewing account information, arranging payment solutions, documenting collection activity, and supporting compliance with established policies and applicable regulations.
Responsibilities:- Contact customers regarding past-due accounts and outstanding balances
- Review account history, payment status, and supporting documentation
- Discuss payment options and establish repayment arrangements within established guidelines
- Monitor delinquent accounts and follow up on payment commitments
- Document collection activity, customer communications, and payment arrangements accurately
- Research and resolve account discrepancies and payment-related issues
- Escalate accounts requiring additional review or action
- Coordinate with internal departments regarding account status, disputes, or documentation
- Maintain accurate records and update account information in internal systems
- Support collection reporting and account reconciliation activities
- Follow established collection procedures and applicable regulatory requirements
- Handle customer information and financial data in a confidential and professional manner
Requirements:- Previous experience in collections, banking, financial services, lending, or a related field
- Experience handling delinquent or past-due accounts
- Knowledge of collection procedures and basic banking or lending practices
- Strong communication and negotiation skills
- Strong attention to detail and organizational skills
- Ability to manage multiple accounts and priorities
- Ability to review account information and identify discrepancies
- Proficiency with Microsoft Office and related business systems
- Ability to maintain accurate documentation and confidential information
- Ability to work independently and collaborate with internal teams
