Intermodal Specialist Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. An Intermodal Specialist is responsible for daily execution of intermodal freight that includes all aspects of drayage pickup, rail linehaul and drayage delivery. An Intermodal Specialist is responsible for load board management to include proper drayage coverage in addition to proper routing and rail billing to railroads. Developing and maintaining relationships with carrier dispatchers and railroad customer service is essential. Managing daily volumes to ensure on time service is a key aspect, to include proactively identifying and resolving incidents, managing accessorial costs effectively, and supporting carrier compliance and accounting functions. Timely and effective communication with both internal and external contacts is required to ensure a high level of service. DAILY TASKS & RESPONSIBILITIES (include, but not limited to):Understand growth strategy, goals, commitments, policies, and pain points of assigned region. Maintain relationships with drayage dispatch contacts and customer service reps at railroads. Responsible for daily load board management to ensure that loads are serviced properly and on time. Rail bill loads with correct pricing and routing information. Proactively identify potential issues and create appropriate solutions; escalate as needed. Manage accessorials objectively while maximizing profit. Ensure receipts, invoices, and PODs are received from carriers in a timely manner. Prioritize and respond to both internal and external requests in a timely, effective, and professional manner. Understand market trends and industry standards. ESSENTIAL SKILLS & CHARACTERISTICS:Entrepreneurial & competitive spirit, passion, self-motivation Strong negotiation skills – persuasiveness, aggressiveness, confidence Adaptability, multi-tasking ability, sense of urgency Effective communication skills Organization and attention to detail Confident decision-making skills Problem solving ability, issue resolution skills, proactive diligence Ability to remain calm in stressful situations
Our Benefits:- Comprehensive medical, dental, and vision plans 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture:
Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
