Optical Assistant The primary role is to assist the Optometrist with eye examinations and patient eye care including conducting pre-testing or special testing, intaking patient history information, and guiding patients throughout the eye care and clinical experience. Prepare patients before the examination by gathering information about the patient's vision and medical history, explaining the exam process, and documenting all needed information in the patient's record. Able to work well with technology and various clinical instruments, taking measurements, and administering tests to determine the visual capabilities of the patient in preparation for the vision contact lens insertion; educate and train patients on contact lens insertion and removal. Order contact lenses of various types of materials and designs and manage contact lens trials inventory. Administer topical ophthalmic and dilation for the doctor and translate as needed. Prioritize patient care and patient flow while communicating effectively with doctors, staff, and, under the direction of the Optometrist, some therapy exercises or procedures with the in other areas of the office as necessary, such as answering phones, verifying insurance, checking in patients, scanning charts, maintaining a clean office, and checking patients in and out. Work on special projects, cross-train in different departments, and perform other related duties as assigned or requested. Typically has the following skills or abilities: One to two years of experience in related field. Working knowledge of MS Office package. Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries. Effective written communication skills to clearly document patient visits. Excellent interpersonal and rapport-building skills. Ability to ask appropriate and relevant questions to identify patient needs. Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment. For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.
