Logistics Specialist

📍 Location: Seattle, WA (Hybrid)

⏳ Duration: 12 Months + Potential to Extend💰 Pay Rate: $25–$35/hr. (W2)

🕒 Shift: 8:00 AM – 5:00 PM PT

Job Overview: We are seeking a detail-oriented Specialist, Scheduling and Cell Logistics to coordinate patient treatment schedules, support treatment sites, and ensure a seamless end-to-end customer experience. The ideal candidate will have experience in customer service, patient services, call center operations, account management, logistics, or supply chain.

Key Responsibilities: Coordinate and maintain patient treatment schedules with treatment and manufacturing sites. Serve as the primary point of contact for assigned treatment sites. Resolve scheduling issues and manage escalations throughout the patient journey. Communicate with internal and external stakeholders via phone and email. Maintain accurate scheduling, transactional, and account management data. Support scheduling portals, train treatment sites, and document customer feedback. Coordinate product returns, replacements, and exception-handling processes. Follow established SOPs and maintain accurate documentation.