REQUIREMENT_CITY -Chicago-In person is Mandate and Local to chicago - no Relocation is allowed Role Name - TRADE IT SUPPORT ANALYSTROLE_DESCRIPTION -Role Descriptions: ROLE: Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. The ideal candidates will have excellent communication skills and a solid understanding of various technologies in a financial institution| including trade applications. Some night/weekend work may be required sometimes. Candidates should be available Monday Friday along with expectations of escalation from the business and/or team members. The Candidate is expected to be located in Sydney and work on the trading floor at the Sydney office a minimum of 4 days a week. The candidate needs to have a good understanding of functional expertise in brokerage or any other OMS (Order Management System) trading support function.
PRINCIPAL RESPONSIBILITIES:
Fast Paced environment| ability to manage stress and stressful situations from the trading desk. Candidates should be able to work with trading business partners to analyze and resolve their queries. Trading applications administration| change management| implementation| maintenance| compliance review. Monitor and work with other members of the global team| managing their daily work and ensuring that all business queries/ escalations are responded to promptly. Develop and maintain professional relationships with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team. Incident detection| root-cause investigation| problem management (ITIL) Effort to be put into understanding the in-depth knowledge of business unit / function Aim to grow into a subject matter expert on the business side of the application Carries out activities that are large in scope| cross-functional and technically difficulty Develops periodic goals| organizes the work| sets short-term priorities| monitors all activities| and ensures timely and accurate completion of the work. Build effective working relations with a wide variety of groups including clients| development| business| audit| compliance| and vendors (vendor management). Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management. Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes. Candidate will be responsible to attend on-call after office hours including weekend to own| manage| run end2end High and Critical production issue. Managing Fire-call support including off-hours and weekend support Review and Maintain DR documentation and participate in annual exercises. Essential Skills: Asset Servicing| Capital Markets for Brokerage Production Maintenance and Support organization is looking for an Analyst| Production Support who can work independently| responsible for working with a global production support team| responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications. This role reports into the Support Manager based out of Chicago for Brokerage. Brokerage Production maintenance and Support organization is responsible for 24x7 production support across globe (APAC| EMEA (Europe| Middle East & Africa) and North America) for various Capital Market applications under Northern Trust Company.
Skills:
Digital : Cloud DevOps~Digital : Cloud Service Brokerage~Digital : Microsoft Azure~MySQL~Trade Finance
Experience Required: 8-10
