Customer Advocate Join Disabled Veteran Solutions (DVS) as a Customer Care Advisor. Disabled Veteran Solutions (DVS) is seeking passionate and committed Customer Care Advisors to join our Customer Service Division. At DVS, you aren't just part of a team; you are part of a mission-driven community dedicated to improving lives through exceptional service and unwavering support.
Position Details
Job Type: Full-time, remote
Schedule:
Monday through Friday, with 8-hour shifts between 8:00 AM and 8:00 PM (Eastern Time)
Training: Comprehensive 7-week orientation with full training and ongoing support
Environment: 100% remote work opportunity
Requirements:- Excellent active listening and problem-solving skills
- Ability to efficiently manage multiple systems and tasks while maintaining a professional and empathetic tone
- A genuine passion for improving the lives of others
- High school diploma or equivalent (Bachelor's degree preferred)
- Minimum of 1 year of experience in insurance operations, remote medical or technical related role or a related field
- Proficiency with various web-based platforms and tools
- Strong attention to detail and organizational skills
Highly proficient in Microsoft Applications, including Outlook, Teams, Word, Excel, OneNote.
Experience in healthcare, insurance, social work, or mental health
Familiarity with medical terminology and health benefit plans
Proven success in remote customer facing role, especially in complex, high-volume environments
Why you'll love working with DVS:Competitive compensation and comprehensive benefits
Opportunities for professional growth and development
A supportive, inclusive, veteran-owned organization committed to excellence and service
If you are ready to make a meaningful impact from the comfort of your home, we would love to hear from you.
Apply today and join DVS, where your mission meets your purpose.
Position details
Start date: Hiring for multiple start dates in November and January.
Schedule: 8-hour shift. Training: 8:00 AM – 4:30 PM (Eastern Time).
Pay:
$18.00/hour starting rate / $19.00/hour starting rate for bilingual candidates; plus bonus opportunities. A pre-employment drug screening and criminal background check are required prior to employment.
