Membership and Youth Engagement Coordinator - McKinley

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Membership and Youth Engagement Coordinator - McKinley Part Time 20-29 Hours 30+ days ago Requisition ID: 1736 9-Month School Year Positions Available!

Blue Door Academy Location •McKinley Elementary School

Every Membership Coordinator is expected to hold three commitments in every interaction:

Experience Minimum 1 year of experience in a customer service, front desk, or administrative support role. Experience working with youth, families, or in a community-based setting preferred. Prior experience with Boys & Girls Clubs of America or a comparable youth-serving organization preferred. Required Certifications & Clearances Successful completion of all required background checks, fingerprinting, TB and physical tests, as well as any other regulatory clearances prior to being hired. CPR/First Aid certification (required within 90 days of hire). Mandated Reporter training completed upon hire. Within 90 days, completion of required Wisconsin Childcare Registry/Certification classes and clearances. Wisconsin Childcare Registry Level 7 or above preferred.

Blue Door Academy Location •McKinley Elementary School

Every Membership Coordinator is expected to hold three commitments in every interaction: Member Welcome & Enrollment Greet all youth, families, and visitors warmly and professionally at point of entry. Serve as the primary point of contact for new family inquiries; guide families through the enrollment process clearly and efficiently. Process membership applications, collect required documentation, and enter data accurately into membership systems. Ensure all enrollment records are current, complete, and compliant with organizational and licensing requirements. Communicate enrollment status, program information, and site expectations to families in a timely manner. Customer Service & Family Engagement Answer incoming phone calls, emails, and walk-in inquiries; respond within established customer service timeframes. Use the standard Blue Door Academy phone greeting and communication protocols in all family and stakeholder interactions. Address parent questions and concerns with professionalism and empathy; elevate unresolved issues to the Club/Site Director. Support parent engagement by distributing communications, event reminders, and program updates. Create a welcoming environment that reflects the Academy's core tenets: Youth First, Every Family Matters, and Relationships Are the Work. Plan and facilitate structured, engaging activities and enrichment sessions with youth that align to Blue Door Academy's program model and BGCA's core program areas. Deliver programming that incorporates BGCA's Five Key Elements of Positive Youth Development: safe environment, fun and belonging, supportive relationships, opportunities and expectations, and recognition. Follow the daily program schedule established by the Club Manager; arrive on time and prepared for each session Records & Administrative Support Maintain accurate daily attendance records and submit required documentation on schedule. Manage membership files in accordance with organizational, regulatory, and confidentiality standards. Support operational compliance by maintaining records aligned with applicable state licensing requirements. Assist the Club/Site Director with administrative tasks and reporting as needed. Completes data entry Wisconsin Shares. Ensures proper receipt of all Club income. Prepares and submits invoices for payment. Operates and maintains office equipment and orders supplies. Responsible for administrative support for W2 updates and Registry. Maintain Club files including but not limited to personnel and budgetary. Site Support & Safety In absence of and under the direction of the Manager is responsible for staff, members, building and operational duties. Maintain the front desk and reception area as a clean, organized, and welcoming space. Monitor site access and follow all visitor management and safety protocols. Support emergency procedures and communicate safety concerns promptly to the Club/Site Director. Must participate in required trainings by the Club, County, State, and/or funders.

Experience Minimum 1 year of experience in a customer service, front desk, or administrative support role. Experience working with youth, families, or in a community-based setting preferred. Prior experience with Boys & Girls Clubs of America or a comparable youth-serving organization preferred. Required Certifications & Clearances Successful completion of all required background checks, fingerprinting, TB and physical tests, as well as any other regulatory clearances prior to being hired. CPR/First Aid certification (required within 90 days of hire). Mandated Reporter training completed upon hire. Within 90 days, completion of required Wisconsin Childcare Registry/Certification classes and clearances. Wisconsin Childcare Registry Level 7 or above preferred.