Sr. Customer Operations Account Manager

THE ROLE: The Senior Customer Operations Account Manager manages operations between AMD and a select group of large, strategic customers. They build trusted relationships across operational and leadership levels within both the customer’s and AMD’s organizations. This role requires a deep understanding of each customer’s business and the ability to break down barriers, build trust, manage expectations, improve operations, resolve complex issues, and help grow the partnership.

KEY RESPONSIBILITIES: Serve as the primary operations partner for a select portfolio of large, strategic technology customers Build trusted relationships with customer and AMD stakeholders across operational, managerial, and executive levels Review customer backlogs and partner with factory, finance, sales, and customers to resolve issues Manage business across the product lifecycle, including NPI and EOLManage inventory and DOI to minimize inventory costs Analyze demand, supply, consumption rates, and ordering patterns for direct customers and distribution channels Anticipate customer needs, remove barriers, and resolve complex order, supply, delivery, and operational issues Strengthen customer partnerships to support business continuity and long‑term growth Lead key projects, improve processes, advise business partners, and support organizational strategy Drive operational excellence and the implementation of new processes Lead quarterly business reviews and operational meetings with customers Collaborate across teams to share best practices, manage cross‑functional dependencies, and remove obstaclesPREFERRED EXPERIENCEExtensive industry-related experience with a demonstrated track record of success Experience managing operations for large, complex, or strategic customer accounts Proven ability to build trust and deepen relationships with customers at multiple levels Strong communication, emotional intelligence, executive presence, and relationship‑management skills Strong supply chain knowledge, with distribution experience preferred Understanding of business strategy with experience identifying and implementing process improvements