Cybersecurity Service Provider (CSSP) Operations Team Lead

Cybersecurity Service Provider (CSSP) 24/7 Operations Team LeadThe Cybersecurity Service Provider (CSSP) 24/7 Operations Team Lead serves as the senior subject matter expert (SME) and operational leader responsible for directing continuous cybersecurity monitoring, event analysis, incident response, vulnerability management, and security infrastructure operations across all assigned classified and unclassified enclaves. This role oversees a 24/7/365 cyber operations team and ensures operational compliance with DoD, Defense Cyber Defense Command (DCDC), U.S. Cyber Command, DISA, and Zero Trust cybersecurity requirements. The Team Lead provides daily supervision of technical staff, leads mission-critical response operations, coordinates with senior Government stakeholders, and ensures the protection, detection, and defense of all Government IT assets in accordance with DoD cybersecurity policy frameworks. Key Tasks & Responsibilities Operational Leadership Lead, coordinate, and manage the 24/7 cyber operations team responsible for monitoring, detection, triage, and response across all network enclaves. Serve as senior operational authority for active cyber events, incident escalation, and enterprise security actions. Provide daily supervision, scheduling, and direction to CSSP operations staff in support of continuous monitoring requirements. Maintain situational awareness of cyber threats, adversarial activity, and operational risk across the environment. Provide expert-level technical direction, strategic advice, and operational guidance for all CSSP mission areas. Lead operational planning, milestone development, risk assessments, and major technical decisions. Oversee complex or mission-critical cybersecurity programs and ensure all technical requirements are met. Interface with senior Government leadership for incident reporting, operational decisions, and program priorities. Supervise junior staff and mentor technical team members. Continuous Monitoring & Event Analysis Oversee 24/7 security event monitoring, log correlation, anomaly detection, and analysis of alerts. Ensure rapid detection of threats involving malware, unauthorized access, data exfiltration, insider activity, and network SIEM platforms (e.g., ArcSight) and IDS/IPS technologies for real-time analysis. Incident Response & Reporting Act as the central POC for Computer Emergency Response. Lead incident investigations, containment, eradication, and recovery actions. Provide internal and external incident reporting IAW DoD requirements. Support DoD-CERT and JFHQ-DODIN direction during cyber events. Vulnerability & Patch Management Operate and manage enterprise vulnerability scanning platforms (ACAS).Conduct monthly scans, IAVA processing, remediation tracking, and POA&M development. Perform STIG compliance checks and secure baseline Infrastructure Support Oversee the operation and maintenance of enterprise security technologies including: IDS/IPSEndpoint Security System (ESS)ACASNetwork perimeter defense tools Traffic monitoring and forensic systems Penetration testing solutionsSIEM tools Ensure performance, tuning, and configuration are optimized and aligned with Zero Trust architecture. Security Audits & Compliance Perform audits on servers, workstations, network devices, and enclave infrastructure. Ensure compliance with: DoDI 8500.01 (Cybersecurity) DoDI 8510.01 (RMF) DoDD 8140.01DISA STIGsIAVA requirementsCJCSM 6510.01JFHQ-DODIN and U.S. Cyber Command directives Conduct Security Readiness Reviews (SRRs) and validate secure Program Execution Support the development and execution of a Cybersecurity Compliance Plan ensuring confidentiality, integrity, and availability (CIA) of Government systems. Participate in continuous monitoring and scoring programs including CMRS, Cyber Threat Score, Cyber Top 10, etc. Documentation & Reporting Develop and maintain: POA&MsAORsSecurity Override Letters Operational reports Incident summaries Vulnerability analysis reports Ensure timely reporting and corrective action planning for all non-compliance findings. Change Control & Configuration Management Enforce strict change control procedures to prevent unauthorized system, network, and application changes. Ensure compliance with DoD-approved ports, protocols, and services (PPS) Technology & Continuous Improvement Evaluate emerging technologies and recommend improvements to operational processes, monitoring capabilities, and threat detection techniques. Develop advanced operating procedures, troubleshooting guides, installation guides, and security Areas Supported The CSSP 24/7 Operations Team Lead oversees or contributes to the following functions: Security Infrastructure Support Services Security Event Monitoring & Analysis Cybersecurity Incident Response Audit Support & Compliance Guidance Security Analysis & Reporting Cybersecurity Policy Review Information Assurance Vulnerability Management Mission Cloud & On-Premises Security Operations Emerging Technology & Process Improvement Cyber Program Operations & Planning Desired Skills & Competencies Expert understanding of DoD cyber defense, enterprise security tools, and mission ability to lead high-tempo cyber operations teams in a 24/7 environment. Strong communication skills to interface with senior Government leadership. Ability to balance mission urgency with compliance and structured processes. Advanced knowledge of SIEM, IDS/IPS, ESS, ACAS, STIGs, Zero Trust, and enterprise security architecture.

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or