Job Description Are you ready to rev up your career? Ron Tirapelli Ford, a cornerstone of the Joliet, Illinois automotive community, is looking for a vibrant and driven BDC Manager to lead our Business Development Center! We're not just a dealership; we're a family that's been serving the area with pride and dedication for years. Our team is known for its friendly atmosphere and commitment to providing an exceptional customer journey, from the first click online to driving off the lot. As our BDC Manager, you'll be the guiding force behind our lead generation and customer engagement efforts. You’ll have the exciting opportunity to shape our BDC's success, mentor a fantastic team, and play a crucial role in our continued growth. If you have a passion for people, a knack for strategy, and a desire to be part of a supportive and dynamic work environment, we invite you to join us and help us keep our customers happy and our sales booming!
Responsibilities:
Lead and manage the daily operations of the BDC team, ensuring high levels of productivity and customer satisfaction.
Develop and implement strategies to generate qualified leads for the sales department.
Train, coach, and mentor BDC representatives to enhance their performance and skill development.
Monitor and analyze BDC performance metrics, providing regular reports to management.
Oversee customer follow-up processes to ensure timely and effective engagement.
Collaborate with the sales and service departments to create a seamless customer experience.
Requirements:
Previous experience in a Business Development Center (BDC) or a similar customer-facing role.
Demonstrated leadership or management experience is a plus.
Excellent communication, interpersonal, and organizational skills.
Proficiency with CRM software and automotive dealership management systems.
A positive attitude and a strong drive to achieve goals.
Ability to train and motivate a team effectively.
Benefits:- Paid Time Off (PTO)
- Flexible Schedule
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Hands on Training
- Career Growth Opportunities
- Retirement Plan
